This is not good to hear
...I just installed a Link Pro...I believe this is their replacement for the link 2000.
It seems customer service is a problem for many companies anymore...but it also seems to depend on whom you get on the other end of the line.
I ran a thread last year about Lewmar's apparent poor customer service and was pleasantly surprised by the attention I generated by it after directing company management to that thread.
I received mulibal personal responses and even a letter from the Vice President of Lewmar
insuring me they would stand behind their product ..in short I have a very positive relationship with them so far.
I think in this day and age of finger-tip information gathering and our strength as a common voice being billed as ' The worlds largest sailing community' rather we are or not....that any company CEO worth his pay check will sit up and pay attention if it is indeed brought to his.
In this regard it is good to open discussion with this intention in mind and if I could offer any worthwhile suggestion at all it would be for you to do as I did and challenge that higher level of management by directing them directly to this site and more importantly to this thread. I would also ask the Mods to rename the thread to garnish a higher public profile in the search engines...Such as " Zantrex/Link Pro 2000...Poor Customer service" or something like that.
Keeping the original post factual and relatively free of emotional content like you have done and being truthful in your claims is important as well..We are an important voice to them..don't diminish that by over ranting and bashing their products but by as you have here letting them know you have lost
confidence it there company's service to a point of deciding to look at other options unless
that attitude changes. (They need a reason to change)..if they have lost
you already there is no incentive to change.
As others start chiming in with like complaints the case is built and public opinion sways other purchases away from them and the effect has the outcome we need to see that change.
Long live the Internet!