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Old 18-04-2009, 12:59   #1
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Kyocera Warranty Service

In 2002 I purchased two KC 70 panels for our sailboat Slacker. This year I noticed that the output had fallen of sharply. After removing both panels I discovered what looked like rust on the foil junctions under the glass. Hum, could be the problem. We took the panels back to the states at the end of our cruising season in Mexico and contacted Kyocera's warranty department by email.
I was told that they had had a manufacturing problem with some of their larger panels in 2002 but had not seen any problems with the KC 70's. Regardless, they ask me to send in some pictures along with a claim form. The person I dealt with was Amie Ebert ,who runs their warranty department in Scottsdale AZ. She couldn't of been more helpfull. Less than 10 days after sending the pictures and warranty form to her I had two new KC 85 panels delivered to my door. No need for followup questions or constant emailing to check the status. Great customer service! They even included a pre paid UPS return slip to send the old panels back.
Needless to say, I am very happy.
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Old 18-04-2009, 14:10   #2
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Always nice to hear a good story with a happy ending. I'll keep them in mind if I purchase solar panels.

Thanks for sharing that with us.
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Old 18-04-2009, 17:00   #3
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Great service, hope I don't need to do the same with my 130s.
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Old 18-04-2009, 20:31   #4
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I am just about to purchase 3 180 watt panels and was a bit concerned about warranty. Now I know what I will purchase. Thanks for the info.
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Old 19-04-2009, 02:07   #5
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Cheers for the info. Not quite ready to get onto serious solar panels - but for me it is stuff like this that swings spending decisions.
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Old 19-04-2009, 05:33   #6
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Well, that does it for me - a company that stands behind their product for marine use. Good to hear!

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