My name is Brandy Power and I am writing from Jeppesen Support. First, I am sorry to hear about the coverage challenges you faced and I hope to offer my support.
I reviewed our online catalog and see that it is updated to reflect the latest release from Summer 2012. http://ww1.jeppesen.com/index.jsp
chart NA-C301.31, titled ‘Passamaquoddy Bay to Nantucket’ does include full and partial coverage of hundreds of charts
. I can certainly understand that seeing a chart titled ‘Narragansett Bay RI-MA’ (1:40,000) could lead one in thinking that the entire source chart was included, however, this is not always so. At the top of the list of charts it is noted: “This chart composition contains complete or partial information from the following paper charts.”
I hope you understand that we try our best to provide all the necessary details that will help in making the best coverage choices. If the information provided caused just the opposite, then I apologize and will take steps to clarify the possibility of full vs. partial coverage.
In the meantime, if there is still concern for what coverage would be best or if you wish to simply talk; then I welcome you to contact me directly at 800-424-2627 x594360 or firstname.lastname@example.org
I look forward to speaking with you.