Just thought I'd post an update on Exturn/Yacht Thruster/Yacht Controller. We purchased and installed a 24v unit on the bow of our
single engine trawler in 2012 (we are still sailors, however). It worked great for about 1.5 yrs. and then it started only working intermittently so, of course, became undependable. We troubleshooted every possibility with one of their techs with no resolution. When we were finally able to haulout and replace the old one with a new unit and, yes, we had to pay up front for the new one thinking we'd get reimbursed when they found out why the old one failed. Well they claimed
barnacles got into the sealed
motor compartment and burned out 3. of the 4
brushes which led to the failure. We live in
Florida so of course have our bottom cleaned monthly along with the bow thruster. There were a few
barnacles on the outside of the unit (it was time for the monthly
cleaning but we hauled out instead.) They're claiming inadequate
maintenance and are refusing reimbursement for the replacement unit. Anybody else having problems with this company? I got the impression that they'd never seen a barnacle and expected their units to always remain in pristine condition on the exterior even after living underwater. And they,re in Miami!