Computer Won't Recognize Pactor II Modem

[nelson.peter]

We have a PC on board running Windows XP. We left for a week and when we came back the PC would no longer find the (USB virtual) COM port that our Pactor II modem is connected to. Hence we cannot download weather forecasts!

We have tried deleting all the COM ports and rebooting and letting Windows find it, but it still could not find the port. We have tested the port using a mouse, and it works. Any help would be appreciated. Thanks.

[AnchorageGuy]

Peter, You may need to re-install the driver and go into the settings for Winlink or Sailmail, whichever you use, and point it to the correct com port after you have the Pactor plugged in to the computer. Also, be sure you have plugged the USB cable into the SAME USB connection on the computer that you previously used. Chuck