Quote:
Originally Posted by beetle
What was the issue, and what was the solution?
- rob/beetle
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The issue, simply put, was that due to some Rocna's bending, a board
member (see earlier posts in this thread) independently put a bought off the shelf Rocna through some metallurgical tests.
Those test showed that the
steel which Rocna said they were specifying and building their anchors was not the same as what was tested by the lab.
Then there came the admitance by Rocna that some in late 2009-2010 "slipped through" the QC.
No
recall of those.
Retailers have been pretty good about refunding
money to clients who have concerns.
Rocna has not addressed the issue at all on thier website or otherwise. The tests were done some months ago now.
This is not the way most of us would view a reputable company dealing with a quality or out of spec issue.
No one is questioning that the design is bad, only that they are
charging a premium
price, and what is delivered is not what is advertised.
That is the short story... there are 377 posts you will have to read through to get the long version.