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Old 23-03-2019, 04:51   #16
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Re: Walker Bay Genesis 10' structural failure

I love my Walker Bay Genesis 10’, but have not had to deal with them directly. I do not have the folding transom and have no structural problems. Mine is 12 years old with a lot of use. I carry it on davits with a 15hp Honda (105lbs), and have been in rough waters several times. All of the black rubber/plastic wearable pieces have been replaced and I put new tubes on it a year ago. It looks like new! I am very disappointed to hear about the poor customer service.
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Old 23-03-2019, 04:56   #17
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Re: Walker Bay Genesis 10' structural failure

Quote:
Originally Posted by Alterboy 65 View Post
I too have a leaking problem with a 10.6 genesis . No help from WB.
Very frustrated . Going with a Rigid Boat I think next time . The only way the leak stopped sort of was to leave it in the water and let the algae growand fill the cracks . Wore out several bilge pumps .
Does anyone have their address and a current phone number .
Also a sales rep if possible.
THANKS for any help
The inference from the question has it that you also cannot phone them?

They're in Victoria BC.

Is your leak the same failure point as mine? Is the boat under warranty? My case has variously blamed my davit lift points as the cause, or denied warranty attention due to 'non-authorized alteration' - with, despite several requests for clarification, no reason for the failure.

If your failure is at the same point, but you do NOT have floor-based lifting points, it would buttress my argument, and, mine yours as being a (maybe) known defect area.

The current marketing manager is Mike, not Chris (my prior savior) Carroll; he has responded to my email but just pushed me off into the recursive loop of warranty. At one point in my conversation with the original (Chris) he noted that the president (who I've cc'd on all of this issue's correspondence stream) was aware of my (original) issue. So, I believe the emails get there, even if round-filed immediately afterward.

I'd rather a new hull, but having watched the leak/break for some time, it doesn't seem to be likely to fail catastrophically. If I ultimately fail in my warranty quest, I'll remove the wheel assembly and put some EternaBond across the underside of the break and along the potential expansion of same, which will solve the leak issue.

L8R

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Old 23-03-2019, 04:59   #18
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Re: Walker Bay Genesis 10' structural failure

Quote:
Originally Posted by skipgundlach View Post
You may have a suggestion for me to cure the shortcomings of replying here:



What I have is all html text, so formatting (I presume, anyway) would be lost here if merely copied and pasted here.



Ideas on how to present as seen in a mail client or on a web-accessed site (gmail)?



Thanks.


Quote:
Originally Posted by john61ct View Post
print to PDF
Would that present here, or be a file which had to be loaded and read separately (my apologies; I don't have utility for this use normally so am not literate on the subject - and may not have the ability to print to pdf, either...)?

Ideally I'd want it to appear here as it does in my email, as my in-line comments are identified by text differences...
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Old 23-03-2019, 08:41   #19
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Re: Walker Bay Genesis 10' structural failure

What is your OS?

It should not be difficult to convert a formatted email to a PDF file, if not built into your computer then with a free app.

Try googling.

Another way would be with a screenshot, but may need multiple images.
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Old 23-03-2019, 11:38   #20
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Re: Walker Bay Genesis 10' structural failure

Quote:
Originally Posted by john61ct View Post
What is your OS?

It should not be difficult to convert a formatted email to a PDF file, if not built into your computer then with a free app.

Try googling.

Another way would be with a screenshot, but may need multiple images.
I'm on W7Pro. I downloaded an app (Cubex) but it's not appropriate to the task, I think, as it only will do entire batches.

I'm using Windows Live Mail 2012 as the client; I'll see if the web version can be saved.
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Old 23-03-2019, 11:48   #21
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Re: Walker Bay Genesis 10' structural failure

Quote:
Originally Posted by skipgundlach View Post
I'm on W7Pro. I downloaded an app (Cubex) but it's not appropriate to the task, I think, as it only will do entire batches.

I'm using Windows Live Mail 2012 as the client; I'll see if the web version can be saved.
Got it! Web version, opened, then printed - alternate source PDF.

Here it is
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Old 23-03-2019, 11:50   #22
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Re: Walker Bay Genesis 10' structural failure

or not, twice.

trying again...

Ah. I see the problem. I can't attach a pdf.

Oh, well.
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Old 23-03-2019, 12:11   #23
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Re: Walker Bay Genesis 10' structural failure

Upload to whatever file sharing service you use, then post a link.

GoogleDrive (Docs) is a popular free one, many use DropBox, there are dozens.

Make sure you set it as Public Read-Only, so only you can delete / modify it.
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Old 25-03-2019, 07:19   #24
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Re: Walker Bay Genesis 10' structural failure

I bought a 46' Shannon that had a WB Genesis 10' on cradle atop with lifting davit. The dingy had a 20hp Honda and was 5 years old. I had the identical cracks under hinge which flooded the boat severely and supposedly had a 10 year warranty. I sent pics of water flowing to WB. I was informed that the warranty was not transferrable and was out of luck. I complained to WB and they offered me a new dingy off the production line which took about 4 months.
They charged me 3,500.00 plus freight for the new dingy. I replaced the 20 hp carbureted Honda with a 2018 Suzuki fuel injected. So far the new dingy is doing fine but was very disappointed the the warranty was invalid. BE CAREFUL THE WARRANTY IS NOT TRANFERRABLE. Wish my replacement was only 500. The new boat has the aluminum transom.
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Old 25-03-2019, 19:44   #25
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Re: Walker Bay Genesis 10' structural failure

It takes a minimal amount of time and money to file a claim in your local small claims court and have them serve them via registered mail. You probably could pick any small claims court if you're out and about cruising since you don't really need to actually plan on going. Getting served generally gets their attention. If they're small they think it's worse than it is and they make it a priority to make it go away by doing what they should have done initially and honoring the warranty. If they're big, it will go to their corporate legal department who, unless this is a business strategy for them, will have a chat with the CxO of the department that handles warranties and that usually flows downhill to your advantage. If neither of those happens and you can go to court you can represent yourself for free and will probably win a default judgement. Then if you want to really have fun you can officially hire the Sheriff's deputy in the next boat show location you're at to enforce the judgement by literally confiscating any money they have on them at the show...that would probably be the last time they made that mistake!
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Old 03-04-2019, 16:31   #26
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Re: Walker Bay Genesis 10' structural failure

I too have the exact same failure with the hull cracking under the transom where the wheels are, see pictures.
Ours is 2013 and after being in contact Ivan Gamez "Warranty Administrator" they offered me $300 of a new hull or $500 off a new dinghy
We have had the dinghy since it was 2 weeks old, but because we bought it with our catamaran as a dinghy, we are not considered the first owner
I can only recommend never to buy any of their products.

I have never had to repair any dinghy hull made from fiberglass or aluminum from other manufactures.

This is clearly a design fault and a weak point from the manufacturer, they just don't want to admit it, we have always only had the recommended 15 HP outboard, and never abused it.

Then on top of it, these hulls are made from a type of plastic, that only few people even know how to repair, and good luck finding any in remote places.
When cruising you need it as simple as possible.
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Old 04-04-2019, 04:04   #27
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Re: Walker Bay Genesis 10' structural failure

Two things:

Above is the same failure as mine, but his hull is much cleaner than mine! But a question arose during our correspondence, as to the cause of the failure.

Ivan tried to lay it to my St. Croix lifting pad eyes. *I* think it came from lifting by their own petard so to speak, in our alongside overnight lifts, where the hull, effectively, is supported by the hinges.

So, the first item is: How, if ever, did you lift the dinghy? If you've been following this thread, you probably know that we started lifting it aside using the factory specified attachment points on the transom and bow eye. If you never lift it, or have some other means than either their or our specific, that failure would not be attributable to lifting.

Second item is that I was able, starting with the first dinghy which was replaced in 2011, and which failures included a floor system lift method specified by the-then marketing director when I met him at a show, and later by correspondence with the selling dealer who had the St. Croix system installed on a boat in his showroom, document that I had been specifically instructed to lift in the fashion I had executed. In the first, an imminent floor failure (accompanied by hull distortion) presented, and in the second, no engineering reason could be presented, nor refuting the selling dealer, to make the St. Croix solution be invalid (it started with Ivan saying the installation was unauthorized and thus voided the warranty, as well as the proximate cause of the failure).

I can't imagine any other reason (my ability to document my appropriate changes to the boat, and the potential, should I be nasty enough to initiate, for legal action) that they now have offered:

Free new hull (presumed nothing else - no hardware, no floor system, seats, oars, wheels, splash preventers, keel strip, bilge plug) but I pay for shipping (~250/300USD) and installation
and
some form of reinforcement for the hinge area (implicitly admitting a design issue, but perhaps allowing much more useful time for me).

However, had I not had that offer, which I'll take, I probably would have removed the wheel wells and used some EternaBond over the crack area (from the inside) and then replaced the wheels, which for the few times we've used them, we LOVE. I've watched our leak point (starboard is still a mere crack without a leak), and it doesn't appear to have gotten notably worse, so I'm not afraid of catastrophic failure.

EternaBond is an extremely sticky flexible stuff which RVs use to patch their rubber roofs. I learned about it as a remedy for a split bladder on the PortaBote transom (a common failure point on those also-marvelous dinghies)...

So, while the final chapter has yet to be written, in effect, since my warranty - they say - was effective on the first boat, which has now passed the 10-year mark, and thus technically I am out of warranty, they are honoring the HULL portion of the original warranty, and dinging me for the shipping and labor due to expiration-by-time.

I have some unanswered questions of interest rather than of substance which have yet to be answered, but I expect that this will be the end of the discussion in my case. Any of you reading now or later (as I pointed out to Ivan, nothing really dies on the internet) may possibly use this discussion as leverage to resolve your dinghies' issues.

As this will involve removal of everything from the hull, and replacement on the new hull, I'll document as I always do for everything aboard Flying Pig, and follow up with a new post about the transfer of stuff (eventually - no promises as to timing!).

I'll continue to monitor this thread. It would be good for as many folks as possible to put up their hands (and pix) if they have had this failure, and how they believe it happened (lifting by the transom rings? something like my St. Croix pad eyes? some other failure mechanism not related to merely inadequate bulk/strength there); perhaps if it becomes adequately visible, WB will make design changes.

As I put it to Ivan, I'd dearly love to be effusive in praise of the Genesis, as we really do love the good things about it, and if this is common enough to - in our very limited audience due to population and happenstance of time - get several occasions of the same failure, surely it would be in their interests to remedy the issue.

L8R, y'all

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Old 04-04-2019, 13:23   #28
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Re: Walker Bay Genesis 10' structural failure

Quote:
Originally Posted by captnGD View Post
I bought a 46' Shannon that had a WB Genesis 10' on cradle atop with lifting davit. The dingy had a 20hp Honda and was 5 years old. I had the identical cracks under hinge which flooded the boat severely and supposedly had a 10 year warranty. I sent pics of water flowing to WB. I was informed that the warranty was not transferrable and was out of luck. I complained to WB and they offered me a new dingy off the production line which took about 4 months.

They charged me 3,500.00 plus freight for the new dingy. I replaced the 20 hp carbureted Honda with a 2018 Suzuki fuel injected. So far the new dingy is doing fine but was very disappointed the the warranty was invalid. BE CAREFUL THE WARRANTY IS NOT TRANFERRABLE. Wish my replacement was only 500. The new boat has the aluminum transom.


Part of your problem is the motor size.
The 270 is rated for a 10hp max. That means you have doubled the allowable motor size.

If you have a 310 it’s rated for 15hp max.

If you have some older model equivalent to a 290 then it was probably rated for 10hp max.
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Old 04-04-2019, 13:46   #29
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Re: Walker Bay Genesis 10' structural failure

The 310 is rated for 15 HP, we have always only had 15 hp and we had the same issue.

Here is a youtube video showing the crack leaking water:

https://youtu.be/fytrsnk1cy4

We haven't lifted ours very often, and I have a hard time believing it should cause the issue, most davits a narrower than the lifting points, so when lifting you are actually pressing the bow and stern together. It seems to me it is just a weak sport they didn't reinforce, see video, when giving more gas, you can see the crack expand, so it is under much more load when motoring than when lifting.
Walker Bay should just admit they made a design fault and make good with the customers that have spend around $5000 for one of these.
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Old 05-04-2019, 05:01   #30
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Re: Walker Bay Genesis 10' structural failure

Quote:
Originally Posted by Heldenberg View Post

Here is a youtube video showing the crack leaking water:

https://youtu.be/fytrsnk1cy4
I have not been able to make the play happen; it tries to load and then goes to black only. Anyone else having that issue?
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