Hmm. Have the same model. The airfloor developed a leak after 18 months (the airfloor has only a 12 month warranty - not 10 years - and it's made of PVC). Mercury replaced it free of charge, and they were VERY pleasant about it. For $1200 from Defender, it's not the greatest product in the world. But so far, we are very happy with ours - AND with Mercury's warranty support.
Good for you that you had a better experience with Mercury.
My first problem was a few months after I bougth the dink:
The life line patch holding the life line to the forward part of the boat broke off when we used the lines to lift/drag the boat up on the beach.
The Mercury rep said the lines was not for lifting or dragging the boat, but rather for holding on and entering the boat from the water
, hence no warranty on abuse of the life lines.
I argued the point and reminded him there was no limitations in the enclosed literature about how to or not to use the life lines and if the attachment was not strong enough to pull the boat up to the beach, then they would surely pop off if somebody actually used them for "Life Lines".
He reluctantly agreed to repair under warranty huffing and puffing.
The year after the inflatable keel
burst open in the seams.
Got that fixed under warranty fairly painless.
Same thing happened this year, but the "approval" took a month, then another month to ship a new keel.
Driving the dink down to the shop this morning to have the keel installed.
and assembly aft broke before I even used the dink the first time.
Fixed it myself so as to be able to use it, but the parts
has been on order for over 2 years..
Any more issues with this dink or customer service
and I will contact the better business bureau with a complaint.
The initial problem with this dink was with one of the Mercury dealers: Buster Marine
advertised it at 80 lbs.
The Mercury web page however showed the dink weighing 103 lbs.
I asked Buster Marine
which number was correct and they assured me the 80 lbs was correct and they had contacted Mercury with the discrepancy and the Mercury page was wrong and would be changed shortly, etc.
I saved all those emails and bought the dink.
Turned out it really weighted 103 lbs and the dealer had lied through their teeth to make the sale
That ticked me off a tiny bit so I raised hell and demanded $300.00 back to ease the pain of lifting the dink. (Should have gotten all of it back, but desided to keep the porky dink instead, but with a discount)
With all that being said, the dink when in the water
and not in the shop, is a stable platform to step on to and off, and pretty fast with a small motor
Planning @ 10.4 knots with a 4 HP Mercury.
The tubes are holding air and so is the floor.
Suspect there is a water leak somewhere in the seams holding the floor to the tubes, but not sure..Could be rain drops or spray over the bow collecting under the floor. Will have the shop leak-check.
Would I buy a Mercury again...?
Not a chance, life is to short to keep carting it to the shop for repairs and having to argue with some clerk on the phone
to get the repairs "authorized".
Next time I will buy a quality dink instead of a discount one with a big warranty.