This is one area that I'm sad to say I have a lot of experience in.
In-mast furlers are a pain. I tolerate mine but I don't think I would ever buy another one.
Here's a few tips:
1) It's all in the furl... IOW, put it back in as tight as you can. When I furl back in I keep about as much pressure as my own stength can handle on the
outhaul line. But in reality that's probably not enough. You should probably lock the
outhaul line down tight to furl in and repeat that process little by little as you go. This makes the in mast
furler cumbersome and tiring
2) As others mentioned, tighen then unfurl, one inch at a time until you get past the stuck section.
3) Scale the mast and use your fingers to release the loose sections. My mast has steps. Admittedly I scale the mast sometimes w/o a bosuns chair or harness but only to just below the first spreader. If I have to go further than that I take a harness with me along with a
safety clip I have that rock climbers use. I usually sail single-handed so nobody to crank my up in a bosuns.
In this manner I furl in as tight as I can then I release all 3 lines to looses. I then stick my fingers into the slotted areas where the sail is most pinched. Then I manually pull on the clew and try to sort of unfurl by hand. Inevitably, I often have to come down off the mast and begin cranking on the
winch, only to then find a new section of pinching... the cycle repeats. Once I'm past the first spreader the main usually will unfurl. However, the very last time i did this we had a jam all the way to the second spreader. My 10 yr old was with me so I had "some" help but after 45 min of messing with it I just gave up. 10 min into the sail she unfurled herself. Go figure.
Part of that problem was caused when we furled in. It was raining pretty hard, the sail was really wet, so I probably didn't get a tight enough furl in. All that
water probably caused here to remain expanded in the mast sleeve.
Now here's a something to ponder... unfurl the sail as far as you can get it then just leave everything uncleated (the furler, outhaul line and outhaul trim), and just go sailing. The jostling of the boat back and forth will usually work the sail free. I've seen this happen many times and indeed it occurred during the last time I unfurled. After 45 min and scaling the mast 3x, I was worn out. I just spun the
jib out and said, "let's just go already", 10 min in I
head a "BAM" and the main is suddenly free.
The guy next to me at the
refit yard was admiring my in-mast furler. I began to tell him all the stories of getting the main stuck and he said, "just unfurl it as far as it will go and go sailing, it will take care of itself." Apparently his last mast was a in-mast furler and that's what he did. Said it worked every time. He switched to a traditional main now and said he misses the in-mast furler. Said it takes 4
men just to move his main so one man dropping it is really tough (he
sails single handed mostly as well). His boat looked to be 50', but a much larger 50' cat than most. Very high freeboard, huge
gear, his mast much taller than mine. By the end of the conversation, he had me convinced maybe I should keep my in-mast furler. I've been fighting to get it a out all this time. Perhaps the better tact is just unfurl as much as I can and let the wind/ sea do the rest of the work.