We have the same
electric toilet and have had this same issue. Looking at your
photo, you will note the plastic fins (called the centrifugal impeller, part #16 in the
parts illustration) located behind the metal
cutter blade. The plastic fin in the upper right appears to be chipped - this causes the metal
cutter blade (called the chopper plate) to not make good contact. You can order a centrifugal impeller from
Jabsco (we buy them from Defender 37006-0000 - SKU 506390). Yes, and the chopper plate needs to be tight against the centrifugal impeller (it keys into place via a slot in the hub).
Don't you just love toilet talk?