The purpose of this thread is to focus on how support requests are made and what form and content is needed.
1. Users requesting help and support, must first provide, necessary details with sufficient screenshots and attachments if needed.
2. Bare minimum is
- OS version
- Computer Equipment
- Graphics card
- Plugin or Opencpn version number Must be from official download page (unless you are testing)
- Description: What was done leading up to the problem & what happened and what you think the problem is.
- Opencpn.log and Opencpn.ini or Opencpn.conf files attached as .txt, .doc or .pdf (if the file is too big) You can cut log file sizes down to the last 2 or 3 starts of Opencpn.
- Screenshots that illustrate the problem.
- Anything else you think will be helpful.