i dont know how anyone could call dickinson
tech support to be of no help. ive purchased several dickinson appliances
stove bbq and propane
fireplace for my boat and ive had exceptional service
. i recently purchased a new quieter model fan for my fireplace and when it arrived one of the blades was cracked i emailed dickinson they replied with apologies and the next day had a new fan. when i purchased my fireplace i had questions regarding the installation
their tech support was great spent a great deal of time on the phone
with me emailing me schematics etc... my experience is with dickinson has been fantastic and i i highly recommend them.