Cruisers Forum
 


Join CruisersForum Today

Reply
 
Thread Tools Rate Thread Display Modes
Old 31-01-2015, 11:24   #91
Registered User

Join Date: Aug 2010
Boat: 1974 Westsail 32
Posts: 273
Re: West Marine changing strategies: likely de-emphasising sailing related support

Quote:
Originally Posted by S/V Illusion View Post
You don't understand. This is the whiney sailors forum, not the actually do something forum.
It happens every year.
whiney sailors forum... I like it!
__________________

__________________
westsailwill is offline   Reply With Quote
Old 31-01-2015, 11:45   #92
Registered User
 
Stu Jackson's Avatar

Join Date: Jan 2011
Location: Cowichan Bay, BC (Maple Bay Marina)
Posts: 6,387
Re: West Marine changing strategies: likely de-emphasising sailing related support

Quote:
Originally Posted by westsailwill View Post
whiney sailors forum... I like it!
whiney FRUGAL sailors

No wonder WM doesn't want us as customers. Dem beamers with their fancy howaine shirts gonna look way cool in da clubs, mon.
__________________

__________________
Stu Jackson
Catalina 34 #224 (1986) C34IA Secretary
Cowichan Bay, BC, (Maple Bay Marina) SR/FK, M25, Rocna 10 (22#) (NZ model)
Stu Jackson is offline   Reply With Quote
Old 31-01-2015, 12:57   #93
Registered User
 
Gemini Dreams's Avatar

Join Date: Jul 2008
Location: Florida
Boat: Albin Vega 27' Gemini Dreams
Posts: 110
Re: West Marine changing strategies: likely de-emphasising sailing related support

Failure of the Captain to plan maintain adequate spares and stores on his vessel does not give passage rights to blame purveyors for his nearsightedness. Condemnation of employees from said purveyors is misplaced self anger for failing to plan. Expecting free technical advise from retail employees because one is too cheap to seek assistance from trained technicians at qualified establishments with necessary tooling and then complaining about his return value in a public forum only exposes the true weakness of this conundrum.

Wes
__________________
Albin Vega 1812
By the way... where is that button to block the frivolous posters with irrelevant and unsolicited information from posting unnecessary time consuming text within a simple inquiry?
Gemini Dreams is offline   Reply With Quote
Old 31-01-2015, 13:07   #94
Registered User
 
Wrong's Avatar

Join Date: Jul 2013
Posts: 1,702
Re: West Marine changing strategies: likely de-emphasising sailing related support

Quote:
Originally Posted by Gemini Dreams View Post
Failure of the Captain to plan maintain adequate spares and stores on his vessel does not give passage rights to blame purveyors for his nearsightedness. Condemnation of employees from said purveyors is misplaced self anger for failing to plan. Expecting free technical advise from retail employees because one is too cheap to seek assistance from trained technicians at qualified establishments with necessary tooling and then complaining about his return value in a public forum only exposes the true weakness of this conundrum.

Wes
???

Whatever.
__________________
Wrong is offline   Reply With Quote
Old 31-01-2015, 13:20   #95
Registered User

Join Date: Nov 2011
Posts: 196
Re: West Marine changing strategies: likely de-emphasising sailing related support

Quote:
Originally Posted by Stu Jackson View Post
Must be another sign of the times.

Folks don't use phones to make telephone calls, and WM probably doesn't do texts very well.

If that's the issue, why not CALL AHEAD and simply ask?
I called the Fort Lauderdale store to see if a particular windlass was in stock. I eventually got an "associate" or whatever to not only ck the computer but to go to the shelf to check if it was actually there. He assured me it was, I reviewed the make and model etc and he triple assured me that he had his hands on it! So I take a long pain in the ass bus ride to the store, go to the shelf, and sure enough, no windlass....but a similar one. Get the dude I talked to and he goes, no! its there, he goes and proudly points out the wrong windlass! He apologies, my afternoon is wasted.
__________________
Svdestiny is offline   Reply With Quote
Old 31-01-2015, 13:38   #96
Registered User

Join Date: Apr 2006
Location: Port Clinton, Ohio
Boat: C&C Landfall 35 HiHo
Posts: 112
Re: West Marine changing strategies: likely de-emphasising sailing related support

Our WM is fantastic, the staff really knows their stuff and are most friendly, truly a pleasure to do business with. Always get the Red Carpet treatment, the customer service is above reproach. I've been boating and restoring, rebuilding boats for years and we always love sharing different approaches and new product evaluations. Hell I make a trip out just to make sure they all are doing ok, they are like family but they treat me better!!
__________________
Hi Ho is offline   Reply With Quote
Old 31-01-2015, 16:29   #97
senior windbag
 
Cuttyhunk's Avatar

Cruisers Forum Supporter

Join Date: Nov 2008
Location: northeast USA
Boat: EndeavourCat 36
Posts: 373
Re: West Marine changing strategies: likely de-emphasising sailing related support

I've bought some clothes, it's nice to have the clothes available. Unfortunately, they absolutely gutted the fishing section in the Fairhaven, Ma store. The new Warwick RI store still seems under stocked. Fairhaven has much of the clothing hanging on racks ten feet high. You can't sell clothes people can't reach without asking for sales help. Warwick does not have a fitting room. I have owned a retail store in the past. Their clothing strategy is not well executed yet. If they don't get it together soon, these two stores will fail. The one in Warwick took over a Bed Bath and Beyond location that was destroyed in the March 2010 floods. It will flood again.


Sent from my iPad using Cruisers Sailing Forum
__________________
Cuttyhunk is offline   Reply With Quote
Old 31-01-2015, 17:04   #98
Senior Cruiser

Cruisers Forum Supporter

Join Date: Nov 2005
Location: Out there doin' it
Boat: 47' Olympic Adventure
Posts: 2,635
Re: West Marine changing strategies: likely de-emphasising sailing related support

Quote:
Originally Posted by Hi Ho View Post
Our WM is fantastic, the staff really knows their stuff and are most friendly, truly a pleasure to do business with. Always get the Red Carpet treatment, the customer service is above reproach. I've been boating and restoring, rebuilding boats for years and we always love sharing different approaches and new product evaluations. Hell I make a trip out just to make sure they all are doing ok, they are like family but they treat me better!!
Sounds like a great store. So it's probably on the chopping block...
__________________
Lodesman is online now   Reply With Quote
Old 31-01-2015, 17:13   #99
sitting on the dock of the bay

Join Date: Mar 2006
Posts: 1,513
Images: 6
Send a message via Yahoo to gonesail
Re: West Marine changing strategies: likely de-emphasising sailing related support

Quote:
Originally Posted by Ann T. Cate View Post
Well, it'll be good for Defender
west marine was good for a few things but in general a complete and total ripoff
__________________
sometimes the things that may or may not be true are the things a man needs to believe in the most.
gonesail is offline   Reply With Quote
Old 31-01-2015, 17:26   #100
Senior Cruiser

Cruisers Forum Supporter

Join Date: Nov 2012
Location: Long Beach, CA
Boat: Tayana Vancouver 42
Posts: 1,854
Re: West Marine changing strategies: likely de-emphasising sailing related support

I'm no apologist for WM but I have generally had good experiences and good service from the several stores I've shopped. Not everything I've wanted was always there but could be ordered in a reasonable time. Some staff are more knowledgeable than others so you may have to ask who knows plumbing or electronics or fiberglass repair best to get to the right person. You can find things for less on the internet but often it's worth a small premium to walk in and get what you want now. Personally, I hope WM continues to be readily available in so many ports.


Sent from my iPhone using Cruisers Sailing Forum
__________________
Tayana42 is offline   Reply With Quote
Old 31-01-2015, 18:19   #101
RTB
Registered User
 
RTB's Avatar

Join Date: Nov 2008
Location: Home port Kemah, TX Currently in Brunswick Georgia
Boat: Hunter 36
Posts: 1,509
Images: 2
Re: West Marine changing strategies: likely de-emphasising sailing related support

I've been in good West Marines, and pretty sorry ones. Fortunately in the Kemah area, we have one of the best I've ever seen. I'll give Jason Hudson a shout out. He runs their rigging department. He has worked on my boat, and stays extremely busy. He does first class work and knows his stuff. Jay Bailey, another employee here is also very knowledgeable about boats, and cruising. He has helped us out with planning our first trip east. Plenty of other very fine employees at this location. I don't see this store backing away from sailing vessels at all. There are too many here to not take advantage of their needs. Maybe it just depends on location?

Ralph
RTB is offline   Reply With Quote
Old 31-01-2015, 18:35   #102
Registered User
 
The Way's Avatar

Join Date: May 2011
Location: On the boat, currently Tampa Bay, Florida
Boat: Dickerson ketch, 36'
Posts: 176
Re: West Marine changing strategies: likely de-emphasising sailing related support

Quote:
Originally Posted by Island Time O25 View Post
I'm sure I'm not the only one with the experience of calling ahead, being told the part is in stock only to find out after a 30-40min drive that the associate who told me that never bothered to walk 20 feet to look on the shelves and just went with what the store computer told him.
I've always found that WM people are willing to take the items off the shelf and hold them in your name. That way they HAVE to go look.

Fair winds,
Jack
__________________
The Way is offline   Reply With Quote
Old 31-01-2015, 21:25   #103
Registered User
 
avb3's Avatar

Cruisers Forum Supporter

Join Date: Jul 2010
Location: Florida/Alberta
Boat: Lippincott 30
Posts: 9,913
Images: 1
Re: West Marine changing strategies: likely de-emphasising sailing related support

Listening to the conference call only emphasized that the traditional West Marine will no longer exist, with a continued increased emphasis on nontraditional merchandize.

Their holiday sales increase came substantially from that segment, and it is an effort to have sales show less seasonal variance.

Smart retailing perhaps, but I reiterate a concern that I stated in the OP that this does not serve boat owners well.

Sent from my Nexus 5 using Cruisers Sailing Forum mobile app
__________________
If your attitude resembles the south end of a bull heading north, it's time to turn around.
avb3 is offline   Reply With Quote
Old 01-02-2015, 07:39   #104
Registered User
 
phantomracer's Avatar

Join Date: Aug 2010
Location: Boston, MA
Boat: 1968 Ohlson 38 Sloop
Posts: 773
Images: 9
Send a message via Yahoo to phantomracer
Re: West Marine changing strategies: likely de-emphasising sailing related support

I rarely go to WM. Spent under $100 total there in the last 3 years.

I needed a short NMEA2000 cable - figured I would go to WM instead of waiting for defender, et al.

walked into the New Bedford WM..they turned the store into 'THe Gap' 100% of the main salesfloor, about 2.5 acres, was all clothing, hats, shoes, etc...

Sailing section GONE. Electronics display - gone (moved to a tiny area with only a few items)...

the item I went for - ANY Brand 1-2' NMEA2000 cable - NONE in stock - had to be ordered... I was beside myself. i was willing to pay a premium, over defender, to get the cable to finish a project...ONLY NMEA2k cable they had was a backbone kit. I mean...its not like the standard that every major electronics company is using now...oh wait.. it is!

Oh well.. No loss..got it on ebay for half of defenders price..
__________________
Paul S
Blog - https://www.facebook.com/ohlson38project
website http://www.mildredrose.com
phantomracer is offline   Reply With Quote
Old 01-02-2015, 08:03   #105
Senior Cruiser
 
Randyonr3's Avatar

Cruisers Forum Supporter

Join Date: Nov 2007
Boat: Beneteau FIRST 42
Posts: 1,836
Re: West Marine changing strategies: likely de-emphasising sailing related support

Quote:
Originally Posted by phantomracer View Post
I rarely go to WM. Spent under $100 total there in the last 3 years.

.

Great customer support........
__________________

__________________
Randyonr3 is offline   Reply With Quote
Reply

Tags
marine, sail, sailing

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Strategies for Pain-free Sailing Between Islands that avoids too much Bashing. elhix Atlantic & the Caribbean 12 03-02-2014 20:51
Challenge: Capsize to 180 Most Likely to Continue to full 360 Rollover? Lodesman Challenges 20 03-02-2010 15:31
Cats Twice as Likely To Be Struck by Lightning ? ColdFusion Multihull Sailboats 74 12-10-2009 18:50
real estate is likely what I will do. irwinsailor Boat Ownership & Making a Living 0 27-04-2004 13:40



Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -7. The time now is 05:17.


Google+
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Social Knowledge Networks
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.

ShowCase vBulletin Plugins by Drive Thru Online, Inc.