hello every one
somebody out there will some day order a sail abroad
this post is meant to shed a light on the expression " delivered to your door step "
I ordered a cruising shute in HK at lee sails
, they did a very nice job for a very competitive price
, unfortunately the shipping
agent did not and charged me additional fees
not mentioned in the agreement.
here is a copy of the mail I sent to Lee Sails
as much as I liked doing business with you,
I hated dealing with your Fedex partner who did not comply with our agreement
more over, the local fedex at Beirut international airport charged me an extra 55 $ to allow my custom clearing agent to withdraw the package from their facility ( I have the receipt to prove it)
they (Fedex) contacted me yesterday morning from the airport and offered to clear the package for an extra 150 $ fee I refused and I sent my agent to take care of the customs and VAT,for less than half the price , when he presented the receipts
and the custom clearance ,and paid on my behalf their 55 $, asking them to deliver the package to my address,they simply refused .
as I recall ,it was agreed between us,that I 'll be receiving my sail at my door step! I wonder why the hell did I bother to give you my detailed address if I had to pay extra charges not mentioned and go TWICE to the airport to collect my package ?
I don't know if Fedex international treat their customers worldwide in this manner ??
I know for a fact that DHL or ARAMEX don't!!!
I will certainly restrain from ever doing business with them again and will not recommend them to any one.
more than that I 'll make sure that every one in the sailing community knows what to expect from the expression " to your door step" when ordering sails.
as for the genoa ( ref QN 35969 .) you kindly quoted for, I am sorry to say I am cancelling the order after that incident with the shipping agent.
nice job for the star blister
expensive shipping with unexpected charges