and Buster's Marine
Quite frankly, I'm blown away by their after sales service
Sandy hit New York
and I was getting no reply to emails and the phone
was just ringing out at Bustre's, I figured I was doomed to live with the dinghy
with no locker, but figured I'd try Mercury Marine
I hopped onto their website and the Ocean Runner 300 does look as though it has the locker there too, so I rang them.
The guy I got couldn't have been more helpful. He looked at their site through my eyes and totally agreed the presentation was a problem.
He put me on hold and had a quick word with the global head
honcho for inflatables, who was in a meeting, and came back to me, took my email
address and said his boss would be in touch.
He also told me Buster's Marine had been devastated by the hurricane
and would be out of action for months. In fact their building might have to come down.
I did get the email
and it gave me the opportunity to explain what had happened. His response was that, given Buster's situation, he would do everything he could to help, and suggested a 2011 model that may suit me better, because it has the locker and is a bit bigger, but it would be an upgrade. He would see what they could do to keep the upgrade cost to a minimum.
Then I got a phone
call from David, son of Buster. Their business was in the worst hit area in New York
and in fact they lost
the lot under 6 feet of water
. All records, computers
etc, etc. And here he was still trying to help out a customer.
The bottom line?
Today I unpacked a bigger, better dinghy
delivered to my door. The old one picked up. My upgrade cost was Buster's Marine's cost difference for the bigger dinghy. They covered all freight costs apart from my initial one.
Only time will tell if the quality is as good as I hope, but if it's half as good as both Buster's and Mercury's service
I'll still be a happy camper.