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Old 15-11-2012, 18:25   #76
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Join Date: Oct 2009
Location: South Africa
Boat: CT 54... for our sins!
Posts: 2,067
Re: Dinghies.. What's the Current Wisdom?

Mercury and Buster's Marine came through!

Quite frankly, I'm blown away by their after sales service.

After hurricane Sandy hit New York and I was getting no reply to emails and the phone was just ringing out at Bustre's, I figured I was doomed to live with the dinghy with no locker, but figured I'd try Mercury Marine directly anyway.
I hopped onto their website and the Ocean Runner 300 does look as though it has the locker there too, so I rang them.

The guy I got couldn't have been more helpful. He looked at their site through my eyes and totally agreed the presentation was a problem.
He put me on hold and had a quick word with the global head honcho for inflatables, who was in a meeting, and came back to me, took my email address and said his boss would be in touch.
He also told me Buster's Marine had been devastated by the hurricane and would be out of action for months. In fact their building might have to come down.

I did get the email and it gave me the opportunity to explain what had happened. His response was that, given Buster's situation, he would do everything he could to help, and suggested a 2011 model that may suit me better, because it has the locker and is a bit bigger, but it would be an upgrade. He would see what they could do to keep the upgrade cost to a minimum.

Then I got a phone call from David, son of Buster. Their business was in the worst hit area in New York and in fact they lost the lot under 6 feet of water. All records, computers etc, etc. And here he was still trying to help out a customer.

The bottom line?
Today I unpacked a bigger, better dinghy delivered to my door. The old one picked up. My upgrade cost was Buster's Marine's cost difference for the bigger dinghy. They covered all freight costs apart from my initial one.

Only time will tell if the quality is as good as I hope, but if it's half as good as both Buster's and Mercury's service I'll still be a happy camper.


One must live the way one thinks, or end up thinking the way one lives - Paul Bourget
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