Originally Posted by Stillraining
I have also learned why trades do not like you looking over their shoulder...it's because when they screw something up they cant declare it as a pre-existing fault and charge you for it...My yard tried to pull that on me a couple times....Pictures are worth more then just words sometimes.
I can certainly see that happening in this business. Digital cameras are great, get one and use it.
I may regret this post but here goes.
But another reason is that owners can get in the way as well. While there are some real cheap
shoddy workman out there to be sure. Sometimes the owner can be his own worst enemy. I expect owners to be concerned about the work done, it's quality, and the cost. But there have been times I've had to ask a customer to please find something else to do. I believe in customer care, service
and support after the job is done. Those that know me here might attest to that. But I can't answer 100 questions while I'm upside down in positions that would qualify me for the Cirque de soleil. As others have said it can take time to do the simplest of tasks. I can change out a hose with a new barbed fitting and clamp in one minute on a bench in the shop. It can take thirty minutes or more if I have to dislocate my shoulder and elbow
to reach it on a boat while explaining to the customer why the fitting he never knew was there, is there, why it's there, what it does, how it does it, who makes it, why some are better than others, why it has to come out, why it was done wrong in the first place (even on a brand new boat), and why it's better to replace it with a new one instead of re-using the old one or the cheap
spare he bought at Home Depot, explaining dissimilar metals, Tef Gel, teflon tape, missing O-rings, different type of O-rings, torque, vibration, two clamps instead of one, 316, 304 and Home Depot clamps, supporting hoses, chafing, and now why a one minute job he did himself at home under his kitchen sink is now being billed at half an hour on his boat.
Sometimes I break things accidentally. I own up to it and repair it at no charge. It happens, your boat has many difficult places to reach with A LOT
of stuff jammed into places that must have taken a crow bar to get in. Sometimes my elbow
does bump into things, I'm sorry, I try my best at being perfect. I try my best to show up and say we can fix "Broken A" this is what it will cost and I'm outta here. But "Broken B" is hiding behind "Being fixed A" and my X-ray glasses don't work as promised. Boats are not like Toyota Camrys where millions are made exactly alike on an assembly line and a car mechanic
knows exactly where to look. I don't know the sins of the previous owner of that ten year old classic boat you just bought even if he did tell you everything works perfect. Even surveyors don't know everything so I cringe and hear shades of Richard Dawson when I hear "but my surveyor
OK rant over, I feel better.