Originally Posted by meirriba
It all comes in the end to evaluation of people.
I couldn't agree with you more. And I am normally very good at evaluating people and their potential to do good/harm. I think we very much trusted our broker at the beginning (and he didn't give us a choice on outfitter) and we flew to France
to meet with the outfitter in person and he nodded his head
and said "yes" to everything we asked for.
But the reality of what he produced (poorly) started trickling through our boat, as we were living on the boat and overseeing what work was being done in-person. And the more we complained that items weren't being installed as requested, or even to manufacturer specifications (as was with the gauge of cable used on the autopilot
, to single
out one item), the more hostile the outfitter got... Until he deteriorated into doing shoddy installations and then flat-out refusing to honor the warranties (while the broker ignored our emails). Like with the autopilot
. It was obvious on the day we did the sea trial that it didn't work. The outfitter stated that calibrations weren't their problem, then went on vacation
for a month 30 minutes after the sea trial ended and refused to make any amends on the faulty installation
I think my character radar
was thrown off by a desire to NEED this company to do the right thing. By the time we realized how bad they were, the damage was already done and they wouldn't take responsibility for it. And then the broker shifted all blame to the outfitter whilst not taking responsibility for hiring the outfitter.
I'm watching these weird emoticons flash at me from the screen
on my right at the moment and this one certainly stands out the most in this situation...
And a few of these for our broker who hired the outfitter in question:
And then a few more for us being suckered in by a broker who was a nice guy but had so little ability to focus on details that he couldn't even get our boat's name right on our engine registration
Our boat is called Cheeky Monkey.
Our Volvo Penta engine registration
documents read "Chase the Monkey". It may seem like a small typo to the world, and maybe most people see that as not a big deal..."What's the problem? He got the word monkey in there...?" But one is our boat name and the other sounds like a euphemism...but, more importantly, to me it is an illustration of how careless he was about everything. It wasn't even in his ability to focus long enough to correctly transmit the name of our boat to the warranty holders of major parts
on our catamaran
And I'm sure I don't have to mention here how much money
a broker earns on the sale
of a brand-new 44-foot catamaran
To me, attention to detail and customer satisfaction is everything when we're discussing that kind of price
point. But, what am I crazy? Even if you paid $10,000 for a 1972 monohull
, I would expect the broker, at the very least, if nothing else, to get the name of the boat right on the paperwork.
AM I CRAZY OR AM I RIGHT?!