I own a Benateau 40 Oceanis
and had it in Valencia Spain
for last winter. I bought it back to Uk in April/May and had a bit of a rough time from poor servicing by Spanish Technicians.
A large Service/Supply company in Spain
serviced my engine
. I watched him and he did a good job, however when he tried to start the engine
it would not operate and the starter motor
would not engage. An electrical engineer
came and took the starter motor
away to check it out in the workshop. Three days later he returned saying he had dismantled the motor and it was ok. He said the boat batteries were shot. Going with the safety
aspect I replaced all the batteries at great expense and they also charged me a hefty bill for the engine service
and extra for the electrical
Fair enough you can't put your safety
at risk. We left Valencia and used the sails
most of that day. We started the engine twice since the service
. Approaching Cartegenia the wind
dropped and we had to go back to the engine. Turned the starter switch and there was a loud screeching noise
from the engine followed by smoke billowing out of the cabin
. I rushed down below and turned the electric
supply off. I took the fire extinguisher but luckily the smoke had subsided and I could see no fire.
Eventually we were towed in to port by the Spanish lifeboat. On inspecting the starter motor it was obvious that the motor had suffered catastrophic fire. The cable insulation
was burnt out and the motor was in effect dead.
Obviously the problem now is getting some compensation for five days in harbour and the insurance
My question is that by using a fully qualified expensive company surely I should expect them to cover the costs and how do I actually know that their advice on the motor and batteries was correct. A thousand Euros for three batteries and eight hundred for a service that should cost under four hundred seems excessive for a repair that went wrong and could have ended in death or serious injury. What do you think ?