FOUNTAINE PAJOT after-sales service : success stories??

[smj]

Originally Posted by Cotemar

Gunboat & Catalina Yachts both have excellent customer service when you buy, during commissioning and even years later. The key to their success is that the company owners are very tightly involved with the customers.

The boating industry could learn a lot from these two companies.

Throw Seawind in there as well. I've had the owner of Seawind personally answer questions on our then almost twenty year old boat.


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[RichinBoca]

You can add Antares to that short list as well.

[Helia 44]

Originally Posted by Dod42

We have dealt with the Australian Agent and always found them very attentive, knowledgeable and quick to respond. I bought the boat through them so any issues are technically theirs not FP's. Having said that they know the factory, they know the people to talk to and they carry a lot more weight with the factory to get things resolved than a single boat owner. When you look at getting work done on your Ford car you go to a dealer not Ford direct in the US. The system is the same.

I am happy to nominate whom the Australian Agent is for FP, Catana, and others, Multihull Solutions.... Further, I will state that yes the above is true, F.P. basically sell them to the Agents, who then sell them on. In my case the Agent "Multihull Solutions", has performed above and beyond expectations. I mean really for me, exceeding expectations. I am quite pleased with their Service and Personnel, and would buy from them again.

I think they are the middle ground, and mediate all issues and try to get compensation from F.P. where warranted. I have no complaints as all, and would recommend them to anyone.. Knowledgeable, top Service, and always approachable and contactable.

Helia 44 "AVALON" in Mooloolaba Australia

[dirkdig]

Lagoon dont want to know about any manufacturing faults full stop.
The boats dealer who delivered the boat said to me re the issues "but you did not buy it from us so too bad"
I could not buy it from you as you were not selling it!
So you hand over a million and they totally ignore you.
I buy a Porsche for $150,000 and they wont leave me alone?
Expect nothing then you wont be disappointed.


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