If you read the blog in its entirety, I get the clear impression that these customers, being relative new to sailing, have been lead to believe and expect that they were dealing with a proffesional outfit. The facts seem to tell a story more comparable to a Laurel and Hardy show.
Sure all boats have issues, snag lists are created and worked through in a focused manner, more snags appear and get sorted, or at least this is what is expected from a proffesional supplier. Sadly this doesn't seem to be the case here. Loads of kit have been installed and the yard obviously haven't even bothered to do a test, the owners have found the fault when they tried to use the equipment
I think that one of the last paragraphs from the latest blog update is very telling:
Quote: There was a final point I added here - a rather impassioned and scathing rant about the benefits of transparency and honesty and the foolishness and shortsightedness of treating your customers like mushrooms (feed them on sh*t and keep them in the dark) - but Iíve changed my mind. For now Iíll save it.
The honesty issue is one I have repeatedly taken issue with. Gideon claims that the customers are happy, and that the delay was only 5 months..... This was directly refuted by the owners on another thread.
How would you treat a supplier who repeatedly lies to you?
This kind of behaviour by anyone is unethical to say the least IMO, and as several forums
are being used by this gentleman as one of his primary marketing
resources, I for one, feel that there needs to be a balance between claims and facts.
Back to my original questions.... Should they be offered a full refund?