Originally Posted by Steve_C
I would still like to hear directly from Gideon himself about the current
issues with B&B and how they are being resolved.
In the absence of a reply from Gideon I'll jump in and tell you what I know so far... I asked Gideon about the outstanding issues with Butterfly & Barnacle in the Alternative Propulsion
Thread (link in my first post). His reply was:
Originally Posted by fastcat435
All outstanding warranty issues are being taken care of.
I questioned Gideon's response in the other thread. However, I would recommend you read the last two posts of the B & B blog (21/09 and 29/09) to update yourself regarding the outstanding and unresolved issues. The fact that B & B's posts are at odds with Gideon's reply to my direct question rang alarm
From what I have read of the two active blogs (B & B and African Seawing) it seems that one customer kowtowed to Gideon and is getting things fixed (although from reading their blog posts they are clearly not happy about the way they have been treated) while the other customer didn't kowtow, received less favourable treatment and still has outstanding issues that are not presently being resolved, although Gideon would rather have me, as a potential customer, believe otherwise. I find that deplorable and quite worrying, hence my initial post in this thread.
I used to run a business and had all kinds of people as customers. Some were easy to deal with and some weren't (I'm not suggesting that either of the two Fastcat
customers referred to above were in this category). My point being, if any customer had a problem, it was resolved. It didn't matter if I thought they had approached me in the wrong way (as Gideon once suggested in one of his posts here). The fact is, a problem with one of our products was a problem and it got fixed. It's very bad practice not to.
I hope this helps with your decision-making.