I just had one of those wonderful experiences that I can't let pass without notice.
For the past couple years I've been trying to find out where the cast bronze portlights
on my 1988 PSC34 were made. I have a broken dog that needs replacement and I also needed replacement gaskets as I'm in the process of replacing the safety
The problem is, I hadn't been able to identify the manufacturer of the portlights
. Not even the folks at Pacific Seacraft
could come up with a record
of who had built the units that they'd installed that year.
The other day I ran across the web site of a sailor who was rebuilding an Alberg 30
. One of the photos caught my eye. He'd replaced his portlights and had posted a photo
on the web page.
Those were the same as mine! On the web page, he gave the source, White Water Marine Hardware
in Clearwater Florida
- even including the name of who to talk with - Curtis Wallace.
I got on the phone
with them. They had the gaskets. I then inquired about finding a replacement for the broken dog. I told Curtis that I'd take a photo
it to him so he could see what I was looking for.
I hadn't had time to take the photo before the box arrived today. I opened it up expecting to see a pile of rubber gaskets. They were in there, but also, in the middle of the box, was also a cast replacement dog - on the house!
Life is about the little things, those daily touches that, although they can go unspoken, they are not unnoticed. Thanks White Water Marine
. Thanks, Curtis. West Marine take notice. This is what customer service