Good Morning Beneteau
Sense 50 Owners
We took delivery
of our Beneteau
Sense in Spain
in May 2015. She was bought from dealers in Australia
who assured us that Med Delivery
would be no problem at all. The commissioning went ahead well and she was in the water in 8 days. It was down hill from then on. We had and continue to have major problems with the post-factory extras we asked for - not Beneteau''s problem, I know, but the boat itself and the factory fitted extras have many faults that are not resolved yet, 6 months later. The bilge
design allows 10's of liters of water to collect under the floor before it drains into the bilge
sump to the automatic sensor - that didn't work. We know this because a freshwater supply hose join in an inaccessible spot leaked. We could hear the pressure pump go off but could see no water in the bilge sump.
The water level gauges show 1/4 full when the tank pumps dry - and the pump keeps pumping as it cannot get the pressure to turn off. Ok when you can hear it but that happened when sailing at night and the wind noise
made it impossible to hear the pump running from the cockpit
. [We were on flat water not heeling].
The companion hatch leaks
. The floor boards are warped, one sitting 10mm proud. New boards were ordered in June but no sign of them.
The inmast furling
was faulty and incorrectly installed.
All the B&G instruments have failed. Several times we have lost
the lot including AIS
and autopilot in sudden storms when the two of us were busy furling sails
with the faulty furler
The airconditioner has had problems from the start and now has an alarming green oily discharge from the motor. The generator
packed it in after 14hrs operation.
The list goes on - it is too depressing to continue.
The biggest problem is that we have no direct contact with Beneteau and feel we have had very poor service
from our agents, who are the biggest in Australia
. We feel isolated and let down.
We are now in Turkey
and in touch with the Beneteau agent there. I hope all our issues can be resolved and we can start to enjoy our beautiful boat.
PS we did not choose the Dock and Go, in Australia it is known as the Stop and Go. With the bow thrusters we can put her into a key hole - as long as there is not too much cross wind!