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Old 23-01-2012, 00:08   #286
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Re: Australian Customs - Deterrent to Visiting Oz ?

Not having complained to an Ombudsman, but being a whinger from way back, I believe that the correct procedure is to request an internal review from the government department concerned.

Only if the internal review is unsatisfactory would one take the complaint up with the Ombudsman.
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Old 23-01-2012, 02:18   #287
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Re: Australian Customs - Deterrent to Visiting Oz ?

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Originally Posted by 44'cruisingcat View Post
I've met a lot of people who refer to it as "The Back Passage"!
So have I, and we all know what comes out of that don't we?

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Old 23-01-2012, 03:30   #288
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Re: Australian Customs - Deterrent to Visiting Oz ?

Absolutely. Anonymous contributions on the interwebby are so much more reliable.
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Old 23-01-2012, 05:28   #289
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Re: Australian Customs - Deterrent to Visiting Oz ?

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Originally Posted by SimonV View Post
I can assure you that a complaint to the ombudsman is the best way to go. An investigation, if the complaint is found to have substance will be instigated, and all findings are passed on to the complainant. If the ombudsman is not happy in the way the complaint is investigated (normally by the internal branch of customs) then it will use other agencies. If your claims are correct the Ombudsman's Office would like to hear from you.

Edit: wrong ombudsman should have been the Commonwealth Ombudsman Home - Commonwealth Ombudsman
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