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Old 27-12-2016, 21:21   #1
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Welcome aboard guest expectations

Looking for your ideas on a "Welcome aboard" list for guest's arrival. Not a packing list, rather an outline to carry on a conversation that sets the expectations for the week. Examples of topics are safety, water use, toilets, kitchen and food, respect, communication, etc. Do you have a list you would like to share? Or know where to locate one? Thanks, Single sailor who often has neophyte guests
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Old 27-12-2016, 21:32   #2
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Re: Welcome aboard guest expectations

They need to know how to work the head, no doubt. I had a bunch of pocket T's made up that I give to crew for a memento of the passage. I don't want people high underway. Control visits on deck after dark and in rough weather. The right shoes.
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Old 27-12-2016, 22:38   #3
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Re: Welcome aboard guest expectations

And tell them never to wrap a sheet around their hand to get a better grip on it
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Old 28-12-2016, 00:38   #4
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Re: Welcome aboard guest expectations

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Originally Posted by Mile High Dream View Post
Looking for your ideas on a "Welcome aboard" list for guest's arrival. Not a packing list, rather an outline to carry on a conversation that sets the expectations for the week. Examples of topics are safety, water use, toilets, kitchen and food, respect, communication, etc. Do you have a list you would like to share? Or know where to locate one? Thanks, Single sailor who often has neophyte guests
i always hand out a little sheet that has several points pertaining to my boat it lists what to do/don't and what to do in an emergency, i explain how to start engines etc etc, i use it more of a safety thing but everyone tells me latter how informative it was and how they felt so much safer, knowing what i expected of them, pretty simply stuff really like getting permission to jump off the boat,(nearly ran over a bloke while string an anchor when i was not aware that he jumped off the boat, he thought we were anchored)You have the makings keep it short say 10 points and explain each point to your guests before departure.
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Old 28-12-2016, 09:14   #5
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Re: Welcome aboard guest expectations

We send two letters to our guest crew that outline our expectations and prepare them for life on board. This has been very successful. You may PM me if you want a copy. We also always do a boat show and safety briefing in person the first day new crew come aboard.
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Old 28-12-2016, 09:35   #6
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Re: Welcome aboard guest expectations

I have learned that it is good to tell guests that while they are allowed to turn on switches on the breaker, they are not allowed to ever turn one off. I also tell them to bring soft luggage (that can be squished), and no more than one duffel per person.

Then I assume they know nothing and go over use of the head, conservation of fresh water, conservation of energy in general, location of all fire extinguishers and a primer on the use of the VHF to call for help in an emergency. I find out if they can swim, discuss PFD use. As a minimum.
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Old 28-12-2016, 09:48   #7
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Re: Welcome aboard guest expectations

We also have both a welcome letter and a 5 page document specific to both our boat and our lifestyle. We also send a copy of this (on loan, we have 4 copies) to guests in advance to give them a good sense of what to expect in general. https://www.amazon.com/Guest-Afloat-...s=guest+afloat
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Old 28-12-2016, 10:04   #8
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Re: Welcome aboard guest expectations

If you hadn't eaten it first don't flush it. Posted in the head.
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Old 28-12-2016, 10:06   #9
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Re: Welcome aboard guest expectations

guests means passengers means captains license mandatory.
no thanks. i have share the sail crew.
nothing more.
and rarely do i request those.
i have learned to hire local hands.
i will vet for sharing the sail as i have been doing, online then in person on board for a duration dependent on their attitude, abilities to learn, follow instructions, and respect the boat its owner and ships cat.
my crews have generally only brought that which is mandatory for wearing in x number of days, used as a pillow off watch.
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Old 28-12-2016, 10:45   #10
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Re: Welcome aboard guest expectations

I found it is a good idea only to talk the things most guest do wrong every time.

So probably very very basic deck safety and then also marine toiled use. Skip the rest.

Information overload starts very early with modern folks. They tend to focus for maybe like 1 minute at a time, maybe 3 minutes when it is about food or sex. The rest of the time they are either distracted or texting.

Cheers,
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Old 28-12-2016, 10:48   #11
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Re: Welcome aboard guest expectations

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Originally Posted by barnakiel View Post
I found it is a good idea only to talk the things most guest do wrong every time.

So probably very very basic deck safety and then also marine toiled use. Skip the rest.

Information overload starts very early with modern folks. They tend to focus for maybe like 1 minute at a time, maybe 3 minutes when it is about food or sex. The rest of the time they are either distracted or texting.

Cheers,
b.
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Old 28-12-2016, 16:24   #12
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Re: Welcome aboard guest expectations

Guests!? No more, thank you.

If l need to teach, i prefer to be paid as a consultant. Enough

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Now, just free time users
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Old 29-12-2016, 07:10   #13
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Re: Welcome aboard guest expectations

We've had many guests over many years on our 26-foot power boat, typically for two weeks at a time. Most are repeats by now, but for new guests, we have a one-pager, which we ask them to read in advance, to give them an overview to start a discussion. We don't try to explain using the toilet in writing -- that's one-on-one personal instruction.

Here's our one-pager:

Introduction for Guests On Board

1. BE CAREFUL Ė YOU COULD GET HURT

Know where to find (and how to use) Safety Gear:
PFDís
Throw Cushions
Throw Rope
Fire Extinguishers
First Aid Kit

Move SLOWLY around the boat. Use the handholds.

Before you step up onto anything, look first, and get a good handhold.

If you sit on the gunwale, hold onto something solid. Donít sit on the transom door.

Donít put any part of yourself between boat and dock.

Donít leave the cabin door open while weíre underway, unless itís securely latched open. Itís heavy, and it can slam closed very suddenly. Ask for help if you need it.

At Lake Powell: protect yourself from strong sun and dehydration, with sunglasses, sunscreen and long clothing. Drink plenty of water.

FOR YOUNGER BOATERS

Ask for help if you want something from the refrigerator.
Ask for help if you want to open or close the transom door.
Donít step up on the gunwales, go up on top, out to the bow, or out onto the swim step,
without wearing your PFD, and getting permission.


2. RESPECT the BOAT and EQUIPMENT

ONLY non-marking shoes are OK on board.
Keep your shoes clean, so you can help keep the deck clean and not damaged.
Keep seats and bedding clean. Keep shoes (or anything else dirty) off.

Be especially careful not to spill stuff. If a spill does happen, ask for cleanup help.

Use the toilet exactly as instructed Ė make sure you know how, or get help.
Itís not just like a home toilet.

Put things away when youíre done with them.
Donít leave stuff out loose Ė it tends to go flying.

Donít push any buttons or flip any switches without permission.

Donít waste fresh water. Turn it on VERY slowly, and run it ONLY while you are actually using it.
Be careful with the hot water Ė itís really hot.


3. RESPECT the ENVIRONMENT and OTHER BOATERS

No garbage overboard or on shore. Put garbage into the right containers on board.

No loud noises early in the morning or late in the evening.


4. LEARN HOW TO CALL FOR HELP IN AN EMERGENCY

Find out how to make a call on the radio, and how to tell the boatís position.
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Old 29-12-2016, 07:53   #14
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Re: Welcome aboard guest expectations

Yesterday I read, incredulously, an 18 page memo to guests. Ridiculous. As a guest I would just get off.

My thoughts are:
Keep it simple.
Do not use nautical slang.
Use real words simply, honestly and directly stated.
If its more than 1 page edit it.
Keep it simple.


My pet hates are phrases like:
"One hand for the boat and one hand for yourself." What does that mean? What the hell does a non-boaty person understand by it? Nothing. Just be honest, straight forward and blunt. "Always hold on. If you must hold something else always hold on with 1 hand"

"If you haven't eaten it don't flush it". What does that mean to a non-boaty person? Just be straight forward: "feaces and urine only. No tampons, pads or condoms, no paper, no hair, no cotton threads."

Using cutsey little sayings is a breach of safety in that you have no idea if the listener understands.


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Old 29-12-2016, 10:26   #15
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Re: Welcome aboard guest expectations

Quote:
Originally Posted by MarkJ View Post
Yesterday I read, incredulously, an 18 page memo to guests. Ridiculous. As a guest I would just get off.

My thoughts are:
Keep it simple.
Do not use nautical slang.
Use real words simply, honestly and directly stated.
If its more than 1 page edit it.
Keep it simple.


My pet hates are phrases like:
"One hand for the boat and one hand for yourself." What does that mean? What the hell does a non-boaty person understand by it? Nothing. Just be honest, straight forward and blunt. "Always hold on. If you must hold something else always hold on with 1 hand"

"If you haven't eaten it don't flush it". What does that mean to a non-boaty person? Just be straight forward: "feaces and urine only. No tampons, pads or condoms, no paper, no hair, no cotton threads."

Using cutsey little sayings is a breach of safety in that you have no idea if the listener understands.


Mark
Anyone stupid enough to not understand, "If you haven't eaten it don't flush it." should not be aboard.
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