I purchased my first boat Cape Dory
25 last fall and opted to keep it at the previous owners marina in RI.
The marina appears to outsource all work to independents on site.
At the end of season I had an independent on site remove, winterize, and store the outboard
and placed an end of year service
request with the marina which included installation
of a winter cover with door.
A winter visit revealed that the door was never included with the cover and after bringing this matter to the managements attention they said they would look into it and later insisted that the yard manager "confirmed" that the door had been put on. It had not and after going back and forth they acquiesced and refunded my $40 fee.
At this year's spring put in I requested that the boats bottom be painted, waxed above the waterline, (which is outsourced to the same people who were responsible for the cover/door) and for the rigging
to be installed (coordinated with the individual) who winterized and stored the outboard.
was stepped and the rigging
(another independent) was done in a timely fashion (and incidentally confirmed they were unable to finish installation
of lazy jacks during the off season because no cover door was present) but the boat was never waxed as requested- I did not follow up.
It then took 2 weeks (of lost
use of the boat) after put in for the the person who serviced the outboard and store it for the winter to service
and return the outboard to the boat.
After a few weeks of use it became clear the outboard was stalling at idle and after being entertainment for the dock
2 weeks ago Sunday, I asked the person who previously serviced the outboard if he could take a look the motor
I received an email
2 days after my first request indicating that the motor
was off and he was looking into it but additional phone
requests for status follow up have not been returned. Last weekend was lost
to sailing and I find myself unable to make plans for tomorrow/ this weekend. It is a short sailing season on the northeast.
Should I consider taking my business to another marina or are expectations for timely, professional service unrealistic?