It is obvious that the initial mistake was BofA's. They processed the transaction for $15,600 rather than $1560.00. However, they subsequently put the $$ in Deltaville Marine's account, so they are not going to take responsibility for it. Good luck getting BofA to take responsibility for anything. I can give you a shprt story on that in a sec. But, the resolution for the customer is to simply calculate how much is still owing to them, using the $15,600 payment, less any repayment, less all moorage charges to date. Contact the marina and tell them this is now the credit balance in their account. Discuss that matter with them, they have no basis to argue that the credit balance I other than what it is, and tell them no further payments will be forthcoming until the credit balance is exhausted by future moorage charges. Reach agreement with them on when that will be. If need be, contact a local attorney to help with negotiations.
On BofA, you will seldom ever talk to anyone there who has any authotrity to do anything, especially if it involves a cost to the bank. I was a Bof A customer for almost 25 years, the last 10 years as a private banking client. In branches, they have replaced bankers with clerks as a cost savings measure. From branch manage down, no authority to do anything without telephone consultation with higher authority. An example-in on eof my accounts, a deposit was entered incorrectly be a teller, causing 6 payments to be returned. I discovered this the next day as I, like B&B, check my accounts regularly. I went to my branch, they tracked down the deposit and corrected it. I asked that the 6 NSF charges or $35 each be reversed, the only charges I have had in 25 years. The branch manager told me she had no authority to do so, and if she did get them reversed by talking to a higher authority, it would reflect negatively in her evaluation.
I called my private banker who got them reversed but it took her 6 days. Subsequently, I quit using that account and switched funds from several other accounts to USAA Bank. I used the BofA accounts only to make local deposits and then transferred the funds to USAA. This went on for 3 months. Then, I noticed I had 4 different bank accounts being charged $14.95 per month in fees
. I called my private banker and she told me since there were no longer substantial funds in the accounts, they had to start charging
me for the accounts. She offered to rebate the charges and eliminate them in the future if I deposited $25,000 per account (4 accounts!) in a restricted saving account drawing 0.75% interest. I closed all my BofA accounts that afternoon. Would never deal with them again.