I ordered an Imux-st from brookhouse through there website. 1 month after placing the order, i followed up with an email
asking how the processing was oing, the reply was:
"I cannot find an explanation why you have not been contacted before. Our sincere apologies.
I have given your order a high priority and we will be able to ship a unit to you early next week.
You will receive a Paypal invoice when your order is ready for shipping."
err.. ok fare enough...
I then followed the dhl tracking of the shipment and it got stuck in hong kong
, I & my yacht are in the Philippines
, and when i placed the order it, i indicated so.
Brookhouse then responded saying they only ship to the address registered on my paypal address unless otherwise specified.
No where in there website does it say this, and i did actually specify that i was in philippines
when i placed the order!
Brookhouse then accused me of hacking my own paypal account, or something to that effect and saying the matter will be sent to the paypal anti fraud department.
I called DHL who are indeed holding the package in hong kong
, the only solution is for me to now travel to hk and go to there center with valid ID.
even more BS.
A TOTAL waist of USD$450
I implore everyone to find alternative products to the brookhouse Imux-st. Dealing with them and there 'after sales care' is like repeatedly sailing into a coral