Originally Posted by SweetSerenity
I am curious, and would like detailed input from you all...those who have chartered, as well as those of you that have never chartered a sailing yacht...
What do you expect from a charter company?
Do some research
...check out the websites and the promises...?
Do you expect them to stand up and keep their promises?
I would expect them to do their best to meet the customers expectations. Not all customer expectations can always be met. Then a compromise is the only remaining option. That can only be achieved through communication between both sides.
If I had any concerns about the safety
, mechanical etc. functions of a vessel I wouldn't leave the dock
until they were resolved to my satisfaction. Those are my rules whether it is a charter boat or not. Smaller less "trip crictical" things should be noted in writing and photographed during the briefing, once again, before leaving the dock
How long do you think a briefing should last and what information do you think should be provided? Do you think you should go out for a quick check to raise, reef and tack the sails
? How long was your briefing and did you have a "sail check"?
All charter companies have different policies and procedures but I would imagine somewhere in the paperwork there is a line that says something to the effect that "the boat is in operable condition, briefing has been completed and by signing, one is accepting responsibility for vessel". Granted it would not seem reasonable to expect a charter guest to crawl over every square inch and test every mechanical item. Does stuff get missed? Sure. Is there a procedure in place to remedy that? Sure is. As soon as reasonable one should call the charter base and discuss their concerns and possible resolutions. If a guest doesn't give the operator the abilitly to resolve the issue then the guest is accepting their situation as is for the remainder of the trip.
I have read your and your crew mate's comments on other forums
which has provided me background for your question above.
It is too bad that your charter vacation
did not meet your expectations. It is also too bad that you had such a tight schedule planned that you were not willing to let your charter company try and resolve the problems that you've indicated on so many forums
. Could things have been fixed without affecting your plans? Who knows. I do know of charter companies that will go to extrardinary lengths to try and appease their guests.
Maybe an alternative question would be----
What do charter companies expect from their guests?
I can tell you that the charter boat business is very competitive and if a company is truly doing a bad job, it won't last long.