Intent is I believe very important as is context.
If your from the South and someone smiles and says "bless their little heart" even though they are smiling and it sounds nice, trust me, they are not being complimentary.
People can be VERY offensive, and yet if you look literally at what is said, they said nothing offensive.
They converse is true.
Any offensive remark has been removed, and if any was left it was a mistake, please let's move on?
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