We chartered with North/South in the BVIs ins October 1993. After that experience we crossed them off our list. We had problems with the boat (a 36' CS Merlin - "PEPPER") nearly every day. They did respond to our repair calls nearly every day - lots of wasted time. We chartered with another "second tier" charter
company (Trade Wind
Yachts) in the BVIs in October 1994. They are now out of business. That boat (a 43' Beneteau
Moorings "EDEN") was loaded with cockroaches. After those 2 disaster trips we chartered with Sunsail four more times and have been happy.
If you only have a short amount of time for a sailing vacation
, I would not choose North/South - in fact, I was surprised that they are still in business.