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Old 23-09-2019, 13:53   #1
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Mantus s3 swivel, no shackle

I just received my s3 swivel, from Mantus' Canadian distributer, marinemart.ca, and it did not come with a shackle.

With the talk about the integrated shackle, and how it has a clever design, I expected it to come with the swivel.

Can anyone tell me if the shackle comes in the box with the swivel? Mine only had a swivel in it.

I wrote to Marinemart, and am awaiting a reply, but I'd like to hear from an actual purchaser, how it came in the box.

Thanks.
Paul.
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Old 23-09-2019, 14:30   #2
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Re: Mantus s3 swivel, no shackle

Contact Mantus directly and they will take the necessary action immediately. Greg Kutsen is a person that takes customers satisfaction seriously.

www.mantusmarine.com
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Old 23-09-2019, 16:09   #3
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Re: Mantus s3 swivel, no shackle

So there's supposed to be a shackle in the box?

Paul.
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Old 23-09-2019, 16:28   #4
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Re: Mantus s3 swivel, no shackle

Quote:
Originally Posted by GRIT View Post
So there's supposed to be a shackle in the box?

Paul.
>>>>Yes<<<<
https://www.mantusmarine.com/mantus-swivel/
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Old 23-09-2019, 17:48   #5
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Re: Mantus s3 swivel, no shackle

Is this what was in your package? The integrated shackle is on the right.
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Old 23-09-2019, 18:01   #6
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Re: Mantus s3 swivel, no shackle

No. No shackle.
Just the swivel.

Paul.
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Old 23-09-2019, 18:04   #7
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Re: Mantus s3 swivel, no shackle

https://photos.app.goo.gl/qyzUynBcfjbnnbwt9

That roll on the right is a broken roll of teflon tape that came in the box. The box had definitely been opened previous to me getting it.

Perhaps this was a returned item or something. This company, the distributer in Canada, is crap to talk to. There is no contact number. I called an affiliate store that had it in stock, but they couldn't take my order. Then I get this one. There's only an email...and it takes a while...
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Old 24-09-2019, 08:57   #8
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Re: Mantus s3 swivel, no shackle

Call Texas. Call.
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Old 24-09-2019, 09:30   #9
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Re: Mantus s3 swivel, no shackle

I got a swivel and anchor about 6 months ago. My swivel did come complete with a shackle.
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Old 24-09-2019, 09:40   #10
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Re: Mantus s3 swivel, no shackle

I bought my Mantus swivel directly from Mantus. They shipped it WITH the shackle.......AND the shackle pin.
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Old 24-09-2019, 10:15   #11
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Re: Mantus s3 swivel, no shackle

Thanks for all your replies.

I've written to Mantus, and Phillip has quickly sprung into action, and is sending me a Shackle to fit.

It's nice to see a company so responsive to their customer's needs.

Cheers all.
Paul.
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Old 27-09-2019, 10:54   #12
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Re: Mantus s3 swivel, no shackle

Mantus is a fine example of how to satisfy customers! I wish all businesses were this way. I bought an anchor from them which I thought had a poor galvanized coating on the shank and so I called them. Greg answered the phone said "no problem" sent me a new one and simply asked that I send him the old one back once I received the new one. He paid for shipping both directions.
I could not be happier with my Mantus anchor, sets fast and holds.
Good products, good people
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Old 27-09-2019, 11:12   #13
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Re: Mantus s3 swivel, no shackle

They are a great family-owned company. service is awesome. Ive ordered several things from them over time. super easy to deal with , .
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Old 01-10-2019, 14:35   #14
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Re: Mantus s3 swivel, no shackle

I know these guys personally and they are 2 miles away from me. Call them. They will make it right!
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Old 01-10-2019, 16:35   #15
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Re: Mantus s3 swivel, no shackle

Wow, talk about good will, raving fans are what all businesses should strive for.....good on them.
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