Originally Posted by mbianka
Turns out that a company in the Netherlands
makes the units and what a pleasure it was to deal with them as compared to Zantrex customer service.
THE BIANKA LOG BLOG
Mike this is very good info about TBS. Victron had told me they were the manufacturer of that unit but clearly they must have also licensed it from TBS just as Xantrex did.
It appears that Victron has come out with a new line of their own monitors and Xantrex is now buying
the Link-Lite and Link-Pro from TBS.
Good info on the source of repair parts etc. for the XBM!!
Originally Posted by Stillraining
Mainsail...I can understand the customer support issue...but if The XBM is made by victron and also relabled and sold by them...what difference would there be..
FWIW..your past high regard for Zantrex is why I purchased one!
Xantrex used to have excellent customer support. I still own many Xantrex products and they work well but I have had a number of "glitchy" products from them and very un-satisfactory customer support. I have also had some frustrating conversations with friends who purchased a Link at my suggestion and then had run-ins with Xantrex customer support. They love their Links for what they do but were frustrated with the company.
If I were to buy a battery monitor today I'd buy a Victron based on recent feedback and my own experiences. I still recommend the Link series with the caveat that their customer service is apparently not what it used to be.
The trouble with recommending the Link series these days is that Victron sells a single
bank monitor with shunt and wiring for $195.00 and the Link series is more money
If I needed a slave charger
, like an Echo Charger
or the Duo Charge, I'd probably still buy from Xantrex as I have had worse luck with Balmar
. Though I do think the Duo Charge is a much better design I have had three failures of Balmar
regulators on my own vessel so I am even more gun shy of Balmar than Xantrex..
Xantrex makes decent products but when I can't get good support or answers to what should be simple questions I begin to look elsewhere.
I used to really despise Raymaine support but they got their act in gear
and became really quite good. I used to love Garmin
support, they were perhaps the best in the industry years ago, but it has now begun to get worse and worse?? Things are always changing so hopefully Xantrex is paying attention just as Raymarine
did and will too get their act in gear
when it comes to support..
My Link 10 is on my bench being used in experiments because I had issues with it and replaced it with the XBM. The Link still works but occasionally it goes berserk for no real reason that I can find. Xantres was no help at all and I finally gave up trying. I replaced that Link 10 with my current XBM and it has performed flawlessly now for over 5 seasons.
I have put a call into Victron for a technical question on one of their large battery chargers and got excellent answers and support who knows if it will stay that way or not.
So yes I am shying away from recommending Xantrex these days based mostly on support not the products..