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Old 19-10-2019, 08:56   #1
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Xantrax True Charge 2 flashing fault and fuse light

Hi all.

I have a very specific question.

I have a xantrax True Charge 2, about 3 years old.

It seems to be working fine (that is, it is charging the batteries as it has normally done in the past), but it's control panel is showing a flashing fault light and a flashing fuse light (the fuse light is the 60% charge light).

The manual has a table for interpreting fault and warning conditions. Flashing lights are warnings rather than faults. Unfortunately, the combination of a flashing fault light and a flashing fuse light is not in the manual. Nevertheless, I checked the fuses. All are good, based on zero resistance through an ohm meter.

I sent xantrax a message but have not heard back.

Other information: I am charging off of my gen set, so reverse polarity is not a real possibility (since the wiring to the charger has not been changed, and the flashing lights are a new situation).

We are in Cartagena, planning to head to Panama soon. We can live without the charger if needed; we stay topped up pretty well from our solar panels and with the current winds we will be motoring a fair bit for the coming weeks.

So, any suggestions?

Thanks! -bill
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Old 19-10-2019, 10:26   #2
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Re: Xantrax True Charge 2 flashing fault and fuse light

If your true charge 2 from 3 years ago still works consider yourself lucky! Most only lasted 6-12 months. They were total junk

The new ones are soposily better.

You’ll have to talk to xantrax for the lights.
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Old 19-10-2019, 10:56   #3
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Re: Xantrax True Charge 2 flashing fault and fuse light

Thx SMAC999. Yeah, that occurred to me, too. But still, I hope to get a bit more time out of it. So far Xantrax has not replied, but if they do eventually send an answer I will post it here.
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Old 19-10-2019, 11:56   #4
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Re: Xantrax True Charge 2 flashing fault and fuse light

They have a woefully poor CS culture, even with a superb product would avoid the company.
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Old 20-10-2019, 11:29   #5
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Re: Xantrax True Charge 2 flashing fault and fuse light

If you decide to replace the remote panel Sexton's in PDX has one on consignment for $55. It appears to be new in an unopened box. Of course the lowest internet price appears to be in the low to mid $60's so the savings not too great.
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Old 20-10-2019, 14:24   #6
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Re: Xantrax True Charge 2 flashing fault and fuse light

I went through 3 of these chargers before I gave up on them. Had similar indications and other faults. Xantrex had a good name but really messed that up with these problematic units. You are lucky to get the life you did. And don’t count on ever hearing back from them. They are throwaways with no parts or service. I replaced with a Master Volt about 5 years ago and it has been flawless.
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Old 20-10-2019, 14:58   #7
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Re: Xantrax True Charge 2 flashing fault and fuse light

Charris: Thanks. Master Volt--I will see if I can get one. We stumble along with this one for a while longer, as I don't want to be hung up any longer in Colombia waiting for parts.

I'll post in the unlikely event that I hear back from Xantrex with a solution. (My current solution is to ignore the lights, since for now everything but the lights seems to be functioning well.)
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Old 20-10-2019, 15:19   #8
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Re: Xantrax True Charge 2 flashing fault and fuse light

I had an issue with mine when i changed my batteries from lead acid to AGM. There was a setting for battery type i hadn't changed. Changed it but fault wouldn't go away. Contacted xantrex. They got back to me with this hard reset which worked. You could try that.

"I would definitely try a hard reset of the unit to clear the fault. Disconnect AC shore power and then disconnect the battery positive leads from the unit. Let it sit for about 20 minutes before reconnecting. If the fault returns, it is a permanent internal failure and the unit would have to be replaced. "
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Old 20-10-2019, 15:42   #9
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Re: Xantrax True Charge 2 flashing fault and fuse light

Iíve got a Xantrex inverter, and the last time I needed it serviced, the technician told me Xantrex had been bought out or went out of business. Either way, was advised to replace my unit, which Iím in the process of doing. So you may not hear from the company on your query.
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Old 20-10-2019, 16:36   #10
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Re: Xantrax True Charge 2 flashing fault and fuse light

Yup. Xantrex is now Schneider. The line of chargers may have improved. Schneider is a serious player in the commercial world. I can also personally recommend the entire VictronConnect line.
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Old 20-10-2019, 19:14   #11
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Re: Xantrax True Charge 2 flashing fault and fuse light

[QUOTE=charris;3000150]They are throwaways with no parts or service.[/QUOTEThat is exactly the attitude I meant, fatal IMO.

The maker should have strong support for repairs, even if it is through "certified" third parties. If it turns out it isn't worth the trouble, let the customer make that decision.

Xantrex just flips the world the bird says go jump in the lake.
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Old 20-10-2019, 19:16   #12
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Re: Xantrax True Charge 2 flashing fault and fuse light

Sterling Power ProCharge Ultra and ProMariner Pronautic P series

are good lines, same design.

Both will let you optimize setpoints for all types of bank chemistries, pretty future proof.
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Old 21-10-2019, 15:59   #13
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Re: Xantrax True Charge 2 flashing fault and fuse light

Quote:
Originally Posted by charris View Post
I went through 3 of these chargers before I gave up on them. Had similar indications and other faults. Xantrex had a good name but really messed that up with these problematic units. You are lucky to get the life you did. And donít count on ever hearing back from them. They are throwaways with no parts or service. I replaced with a Master Volt about 5 years ago and it has been flawless.
Ditto here... we also went through three Xantrex units and then went to a ProMariner charger. The Xantrex units appeared to fail after running off our genset for extended periods of time. I think the non-sinusoidal AC may have killed them.
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