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Old 04-02-2016, 05:09   #16
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Re: Sterling Procharge Ultra Battery Charger Problems

Pine Painter, this isn't Ericoh88, but we thought we'd let you know how we've faired with our charger since this original post.

We still have the same battery charger with the same problems. Sterling did replace the charger once for us but the second one had the same problems. When we are away from the boat we always have someone checking the boat for us and several times they've had to reset the charger for us. Other than that the charger works fine.

Technical support from Sterling was dismal. We were really disappointed with their lack of interest.

Manny
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Old 04-02-2016, 08:56   #17
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Re: Sterling Procharge Ultra Battery Charger Problems

Sounds like some of you may have received a California Emissions Compliant charger or CEC compliant unit. Best thing to do is to turn that feature off. You want to run it in PS mode not BC mode.....

When you first boot the newer CEC compliant chargers (ProMariner ProNautic P and Sterling ProCharge Ultra) you will see 888 on the screen followed by "bc" for about 5-7 seconds.

While "bc" is still on the screen hit the up or down arrow until it says "ps" then hit enter. The charger is now running as a standard battery charger and no longer beholden to the laws of the State of California which force the charger to turn off the display and go to sleep....
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Old 04-02-2016, 09:02   #18
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Re: Sterling Procharge Ultra Battery Charger Problems

Quote:
Originally Posted by Maine Sail View Post
Sounds like some of you may have received a California Emissions Compliant charger or CEC compliant unit. Best thing to do is to turn that feature off. You want to run it in PS mode not BC mode.....

Mine also was / is this way, it's covered in the installation manual with a good explanation and instructions on how to disable the feature.
I was under the impression that they were all this way?
I particularity like that it can be used as a power supply with the batteries disconnected too, I didn't expect that.


On edit, that doesn't explain the fans running on high though?
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Old 04-02-2016, 12:52   #19
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Re: Sterling Procharge Ultra Battery Charger Problems

Yofy, did you call Stirling power in the UK? I found them very helpful , even spoke to Charles himself when he was manning the tech support line.
I have a pro charge, combi , alt to bat, galvanic isolator and a CSVR and no problems in 20 months, the only problem I have had with electrical power kit was with a Victron mppt controller and that has been replaced( know problem apparently).
I would recommend Stirling power, all works as advertised and reasonably price.
The only relationship I have is as a happy customer.

Regards

Ab


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Old 04-02-2016, 13:18   #20
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Re: Sterling Procharge Ultra Battery Charger Problems

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Originally Posted by a64pilot View Post
....

On edit, that doesn't explain the fans running on high though?
I had similar problems with the charger randomly showing 0.0V and 0 Amps after being turned on, despite the 3 batteries at ~12.3 - 12.5V, with fans running at full speed. It was especially bad at cold temps. I was able to get the charger going at freezing temps by blowing warm air with a heat gun across the circuit board. Then it slowly started reading some little voltage. When it was reading ~1.5V, I turned of 120V and turned it back on, then the charger worked.

I described this to tech support. They asked what color the bottom cover is (grey = pre-CEC version) and I got told to pay for shipment for a new unit. They then shipped a replacement unit with red bottom cover (CEC version).

So far the new unit is working, including starting at cold temps. I can not complain about the service/support.

Reading above posts, to me this looks like there is a more than normal failure rate. I am also not impressed by the flimsiness of the plastic wire clamp downs, with tiny screws going into more plastic. I would not recommend this to my friends.

Dirk
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Old 04-02-2016, 13:21   #21
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Re: Sterling Procharge Ultra Battery Charger Problems

Mine has the red bottom and has not exhibited this symptom, but it has not been in freezing temps either
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Old 04-02-2016, 14:17   #22
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Re: Sterling Procharge Ultra Battery Charger Problems

Pine Painter

The symptoms described did not occur again. The UK support did not reply my email nor did the local dealer in Singapore.

I avoid leaving any high amp charger on continuously. Would add a timer just like the one I used for my window air cond.

To be fair, I like Pro Sterling people. I bought 2 units in May 2013 was told by a Singapore local dealer that the unit would carry one year warranty only.

When I install the units in Sep 2014, one unit did not work. I informed the dealer and he said the warranty is over and I have to pay for shipping to/fro and repair. He suggested that if I have the time, he would bring it back to tech support at no cost to me for a repair estimate and I can decide later to continue with the repair or not.

Couple of months later he asked me to collect a new replacement from the dock master office. After collecting a new unit, I asked about the repair cost or shipping, he gave me an invoice for SGD 160 / USD 114 to cover one way shipping only.

Now I have 3 units and yes I would certainly buy Pro Sterling again. They stand behind their products.
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Old 09-02-2016, 20:52   #23
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Re: Sterling Procharge Ultra Battery Charger Problems

A nit, but for anyone who might wonder what it has to do with emissions, CEC actually stand for the California Energy Commission not "California Emissions" .
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Old 09-02-2016, 22:51   #24
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Re: Sterling Procharge Ultra Battery Charger Problems

Thank you all for sharing your experiences with this piece of kit. I am much better informed to make a choice.
cheers
Andy
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