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Old 13-01-2016, 10:08   #1
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Join Date: Mar 2013
Location: Onboard (Boot Key Harbor)
Boat: Cornado 25
Posts: 494
Renogy Solar Customer Service

Have a Renogy product we purchased just over a year ago that started to exhibit performance problems over the last few months. The situation escalated to the point we have almost no output in good conditions. Renogy no longer offers this particular product which raised a red flag, so fired off a firm but polite note to them via their web pages contact form requesting some input and possible resolution.

Within 24 hours, I received a call from Renogy apologizing for the situation, and offering to either replace the defective panel with one of equal wattage, or a full refund.

Can't ask for more than that. They are sending me a new panel, and prepaid shipping slip to send back the old one.

Nice to find a company that stands behind their products.
"It seemed like a good idea at the time"
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Old 13-01-2016, 10:18   #2
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Location: Bequia, SVG
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Re: Renogy Solar Customer Service

That is excellent to hear..

Also, good on you for posting a positive experience. So often people just post negative.
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Old 13-01-2016, 10:35   #3
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Location: San Francisco and Australia
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Re: Renogy Solar Customer Service

Kyocera replaced a defective 120W panel that was 11 years old with a new for old.

Good to see vendors standing by their products.

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