Cruisers Forum

Join CruisersForum Today

Thread Tools Rate Thread Display Modes
Old 18-02-2011, 19:21   #16
Registered User

Join Date: Jan 2010
Location: Narragansett Bay
Boat: Able 50
Posts: 2,819
I well remember 5 days of wasted emails to Xantrex customer service about my 8 month old Prosine 2 but without reply. After 3 days of unanswered phone calls I finally made contact with a human. " My name is Sanjay how may I help you ? " said he in thickly accented tones. Sigh !

He gave me a secret reboot code and after entering it, the charger came good but the inverter remained dead.

I'll never buy Xantrex again.

savoir is offline   Reply With Quote
Old 18-02-2011, 19:50   #17
Senior Cruiser
senormechanico's Avatar

Cruisers Forum Supporter

Join Date: Aug 2003
Boat: Dragonfly 1000 trimaran
Posts: 5,130
I talked to Sanjay as well. He is the guy who gave me a name of a guy in Spokane WA who could help. That's where I bought the dead one which I eventually fixed.

I hope Sanjay doesn't get in deep doo doo from Xantrex from these posts.
As far as I'm concerned, he's the only one in the company with any sympathy for customers.

"I have never understood why it is "greed" to want to keep the money you have earned,
but not greed to want to take somebody else's money"

-Thomas Sowell
senormechanico is online now   Reply With Quote


Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Prosine 2.0 Cooling Knot Tide Down Electrical: Batteries, Generators & Solar 0 27-12-2010 16:11
Prosine 2.0 Error Message saildad_2000 Electrical: Batteries, Generators & Solar 2 13-06-2010 10:48
For Sale: 1998 Sea-Doo Sportster 1800 SeaDoo Twin Engine Boat 18' benneth Classifieds Archive 0 02-06-2010 06:14
Need Prosine Xantrex Help dkall Electrical: Batteries, Generators & Solar 20 12-11-2009 07:41
Prosine expert needed ! dkall Marine Electronics 16 25-06-2007 20:19

Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities

Copyright 2002-2015 Social Knowledge, LLC All Rights Reserved.

All times are GMT -7. The time now is 20:53.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2016, vBulletin Solutions, Inc.
Social Knowledge Networks
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2016, vBulletin Solutions, Inc.

ShowCase vBulletin Plugins by Drive Thru Online, Inc.