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Old 18-02-2011, 19:21   #16
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Join Date: Jan 2010
Location: Narragansett Bay
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I well remember 5 days of wasted emails to Xantrex customer service about my 8 month old Prosine 2 but without reply. After 3 days of unanswered phone calls I finally made contact with a human. " My name is Sanjay how may I help you ? " said he in thickly accented tones. Sigh !

He gave me a secret reboot code and after entering it, the charger came good but the inverter remained dead.

I'll never buy Xantrex again.

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Old 18-02-2011, 19:50   #17
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I talked to Sanjay as well. He is the guy who gave me a name of a guy in Spokane WA who could help. That's where I bought the dead one which I eventually fixed.

I hope Sanjay doesn't get in deep doo doo from Xantrex from these posts.
As far as I'm concerned, he's the only one in the company with any sympathy for customers.

Memento,homo, quia pulvis es, et in pulverem reverteris.
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