Originally Posted by SV THIRD DAY
An ElectroMaax client Chris could not get any assistance from ElectroMaax for their alternator failures (new out of the Box). Chris spent months trouble shooting with ElectroMaax and after being told in an email (that I have seen) that the problem was not with the alternator but with the clients installation, Chris contacted me knowing that I had once had a relationship with ElectroMaax hoping I could help. I recommended that they send the alternator into Mark Grasser for trouble shooting and repair. Below is what Mark found when he took the alternator apart.
Chris I received your alternator today. So far this is what I have found.
Frist the way the internal wiring was done, despite following the directions for installing the external regulator the alternator control is coming from the internal 2 stage regulator. There are many electromaax clients out there thinking that their alternator is being controled by their external 4 stage regulator and would be surprised to know that the internal 2 stage build into the alternator is actually controlling the alternator..
I'm afraid I may be one of these Electromaxx clients. I've installed the 160 amp EM alt onto my Westerbeke
44a along with their external regulator and serpentine kit. I've never seen more then 100 amps and then only for a few minutes before settling down to a steady 60 Amps. I'm charging
a 600 AH Lifeline AGM
bank. Communication with EM on my issue has been mixed at best.
Any suggestions on how I could make sure the wiring
is right would be appreciated.