Cruisers Forum
 


Join CruisersForum Today

Reply
 
Thread Tools Rate Thread Display Modes
Old 07-04-2014, 20:25   #1
Registered User
 
Mike 440's Avatar

Join Date: Apr 2013
Posts: 10
Lagoon Guarantee Fact or Fiction?

Hi Cruisers,
I would like to hear from Lagoon owners regarding their success in getting Lagoon to pay for any warrantee repairs. From what I have read lately they are not very helpful with after sales support.
__________________

__________________
Mike 440 is offline   Reply With Quote
Old 07-04-2014, 20:30   #2
Registered User

Join Date: Dec 2011
Posts: 260
Re: LAGOON Guarantee fact or fiction?

If you haven't already I suggest joining the Yahoo Lagoon Group: https://groups.yahoo.com/neo/groups/...catowners/info

Ask your question there as well.
__________________

__________________
jostalli is offline   Reply With Quote
Old 08-04-2014, 00:45   #3
Eternal Member
 
monte's Avatar

Cruisers Forum Supporter

Join Date: Jul 2011
Location: Australia
Boat: Lagoon 400
Posts: 3,650
Images: 1
Re: LAGOON Guarantee fact or fiction?

Ive been really happy with Lagoon. I think the trick is to buy from a good broker in the first place as they are the ones who handle the warranty claims. Your first contact should be with your broker who should arrange things for you. We have just bought our second new cat from Lagoon so I guess that says something about customer satisfaction. I'd highly recommend Javier from Catamarans Barcelona for anyone looking to buy new or used.
__________________
monte is offline   Reply With Quote
Old 08-04-2014, 09:42   #4
Registered User
 
Mike 440's Avatar

Join Date: Apr 2013
Posts: 10
Re: LAGOON Guarantee fact or fiction?

Yes I know Javier he's ok to deal with and yes he's a lagoon agent. The agent isn't the problem, he was also going to carry out some warrantee work on my boat. Sitting in a marina for three weeks waiting for Lagoon to get back to Javier in peak season is not only frustrating its damn expensive. In the end I paid for an electrician myself to sort some of the more critical items. With no response after three weeks I gave up.
My problem is I'm in the Caribbean, my agent is VicSail Sydney a long way away. I need to sort out a serious hull problem before I do the Pacific as there will be very few opportunities after I go through Panama. Waiting for Lagoon to get back to the agent in Martinique, this time four weeks and counting.
Mike.
__________________
Mike 440 is offline   Reply With Quote
Old 10-04-2014, 11:33   #5
Registered User
 
careka's Avatar

Join Date: Apr 2009
Location: Egersund,Norway
Boat: Lagoon380 Comfort#637
Posts: 704
Images: 2
Send a message via Skype™ to careka
Re: Lagoon Guarantee Fact or Fiction?

We had some air bobble under gel cote on the deck,that opend up, dealer repaired those, so we have had no problems. We like the boat a lot.on our way home from France we also had a mainsail repair, and the sailmaker repaired that while we left the boat in Kiel/Germany, it was al fixed when we came back again to sail on to Norway.
__________________
careka is offline   Reply With Quote
Reply

Tags
lagoon

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
A Good Surveyor Does Not Guarantee a Good Survey zboss General Sailing Forum 201 20-02-2014 09:05
Zap Stop - Fact or Fiction ? Roy M Electrical: Batteries, Generators & Solar 42 13-09-2012 17:57
Guarantee of Title when Buying Overseas Dragon Lady Multihull Sailboats 19 30-05-2010 16:53
Out running Weather..Fact or Fiction Stillraining Seamanship & Boat Handling 20 10-01-2009 21:32
Bermuda Triangle: Fact or Fiction knottybuoyz Off Topic Forum 55 13-04-2007 15:59



Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -7. The time now is 19:35.


Google+
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Social Knowledge Networks
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.

ShowCase vBulletin Plugins by Drive Thru Online, Inc.