Honestly the BEST customer service anyone will ever receive from a company is one that's keen to secure a foothold in their respective market, at the other extreme the absolute worse will be from a company that is going bust, but somewhere in the middle there can be businesses so full of themselves, because sales are going so well, due to the product or niche that plain old ARROGANCE creeps in.
Some time in the future when sales deplete whilst their competitors appear to be thriving they will spend an inordinate amount of money
to find out WHY? Sadly it is usually too late.
There may be reasons where the manufacturer aims for say the charter
market only, look at Leopard's offering with the forward shopping
centre doors!! Would anyone seriously take that style or design of vessel offshore
? NO because it's aimed at day charter/smooth water
In Lagoon's case it may well be the nature of the people more than the targetted market that equates to the arrogance.
Maybe future customers inquire into the costing the manufacturers allow for WARRANTY and simply deduct it from the 'Build Sheet" and say 'no thanks'......