Originally Posted by DavefromNZ
We are covered under warrantee and the guy from Lagoon HQ had heard of the problem before, hmmm.
By the way Dave ... the fact that the guy from Lagoon HQ admits he has heard of the problem before ... is a good thing! They used to try tell me my issues 'were unheard of' ... until we started raising it on the forum etc.
All boats have 'teething problems' and the L450 is a new design so there will be some initial issues. My dealers had told me at the time, that they as dealers get a commission which includes warranty repairs
to be done at the dealers cost within that commission. They were squealing because I was photographing and documenting every issue in writing that needed repair and they had 'exceeded that budget'.
In the US (at the Miami
Boat Show) I took this up with the representatives from Lagoon HQ's and they denied it, so one never knows where one is with these things.
In the end my 'soft side' kicked in and I just appointed specialist marine
experts to come onboard and 'perfect the boat' at my cost. The 'warranty claim' I would have insisted on ... around US$ 30K.
Take photo's and keep well documented records ... who you spoke to when and so on. Lagoons policy seems to be ... 'we are correct until you PROVE us wrong'.
Still ... they make SUPER boats ... and thats according to most cruisers who have been onboard ours from all over the world, so don't be disheartened ... but be prepared to dig into the pockets to get it to where you want it to be.
My feeling is that a second hand well maintained Lagoon should fetch more money
than a new one out of the factory ... knowing what I now know