Here is how my warranty issues went.
I had two issues:
1) Furuno autopilot
did not always turn on.
I contacted Furuno
directly by e-mail and included pictures and serial
Furuno sent a tech. within a week
to my boat and it was fixed.
2) Window leaked- Sent e-mail with pictures to FP Customer Service manager
FP Customer Service manager told me to get an estimate from local automotive windshield repair company to remove and replace to a FP repair process.
FP approved the window leak repair estimate, I had it done and FP sent me a check for all costs. This took two weeks
and was all done by e-mails
and PDF files
No one likes having to do warranty work, but I have found that by dealing direct
and using e-mail
, photo of issues
and PDF files for paperwork with signatures
My last boat was a Catalina
380 and was purchased only 2 years old. The first thing that the owner said to me is that you are lucky. All the warranty work has already been fixed over the last 2 years. Apparently
this is common in this industry