Originally Posted by pguillemin
It is not arrogance.Just company policy.There is a list of option and you buy into it or not.You definitively seems to have a problem with FP.
And as I say before the California
dealer will have a pricing and details.
The company bowsprit
is nicely done in a mold
and add to the look of the boat;
In brief..you get what you paid for
Having an opinion or expectations to levels of customer service
, and having a problem with FP are not the same in my book. I have found the service
department at FP very helpful (this is their factory service dept.)
In business, I believe that happy customers are the base for future success, so if a customer just wants to buy a bowsprit
and nothing else, why not sell it to him? If he then requires assistance to mount it, then charge him for it as is fair. I think that hiding behind a "company policy" wall, instead of being flexible is an arrogant approach to the people who at the end of the day pay your salary/generate profit Mr. Guillemin.
I expect that you, as the importer of these boats to the US, have a possibility to influence the customer service approach your dealers offer to a very large extent.
On another thread where people who had problems with flexing boats and leaking windows - your approach was to claim it due to overtightening of the rig, instead of solving the root cause, or at least attempting to. Yes I was critical to the attitude shown there as well. If you think that this means that I have a "problem with FP" so be it. (I own one and am keeping it!)
My experiences with FP in Europe
have all been positive, without the arrogant approach shown on several threads now. They are actually very helpful at the factory.
A final comment: I don't think that the factory bowsprit enhances the look of the boat at all, in fact I think it looks clumbsy, but it does the job.
But then "beauty is in the eye of the beholder".