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Old 22-04-2016, 16:08   #1
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OpenCPN 4.2 crashes on two machines and won't run, even with reinstall

I just installed 4.2 (I've been using OpenCPN for several years). On one machine it went down while installing charts. Occasional crashes are not unusual, so I went to my helm machine to install it and it crashed hard. Now when I click on the shortcut, or the exe, I get "Crash Report Delivery Module has stopped working." and a "Problem signature" (below)/

I rebooted, same thing. I reinstalled 4.2, same thing. Help!

Both machines are running Windows 7 Home Premium SP1.

Jim

Problem Event Name: BEX
Application Name: CrashSender1402.exe
Application Version: 1.4.0.2
Application Timestamp: 55345db4
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 002883a8
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
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Old 22-04-2016, 17:23   #2
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Re: OpenCPN 4.2 crashes on two machines and won't run, even with reinstall

Jim...
Go to C:\ProgramData and rename the folder opencpn to opencpn.bak, then start OpenCPN. If it helps, we would much like to see the contents of opencpn.bak.

Pavel
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Old 23-04-2016, 07:47   #3
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Re: OpenCPN 4.2 crashes on two machines and won't run, even with reinstall

OK, I did that -- changed the name of the folder to C:\ProgramData\opencpn.bak.

Clicked on shortcut, and I get a message box titled "crInstall error, Crash Reporting disabled" with the message "Couldn't create crash report directory."

Clicked on OK button and got a second message box "OpenCPN Error" , "Directory 'C:\ProgramData\ opencpn\CrashReports' couldn't be created (error 3:the system cannot find the path specified.)
Clicked on the second OK button and got the "Welcome to OpenCPN.. Version 4.2.0" message box with (I think) the standard disclaimer.

Clicked on that OK button and the program started, without any charts loaded, presumably because they are in the folder which is now OpenCPN.bak. I loaded a chart directory and everything seems to be working fine. As you probably know, but I report for completeness, there is now a new folder "C:\ProgramData\ opencpn" with four files:
CHRTLIST.DAT
navobj.xml
opencpn.ini
opencpn.log

OK, you say "If it helps, we would much like to see the contents of opencpn.bak." That's fine, but in what detail? There are eight folders and twelve files.

"C:\ProgramData\opencpn.bak\navobj.xml"
"C:\ProgramData\opencpn.bak\navobj.xml.1"
"C:\ProgramData\opencpn.bak\navobj.xml.2"
"C:\ProgramData\opencpn.bak\navobj.xml.3"
"C:\ProgramData\opencpn.bak\navobj.xml.4"
"C:\ProgramData\opencpn.bak\navobj.xml.5"
"C:\ProgramData\opencpn.bak\navobj.xml.changes "
"C:\ProgramData\opencpn.bak\opencpn.ini"
"C:\ProgramData\opencpn.bak\opencpn.log"
"C:\ProgramData\opencpn.bak\opencpn.log.log"
"C:\ProgramData\opencpn.bak\CHRTLIST.DAT"
"C:\ProgramData\opencpn.bak\MMSINAME.CSV"

"C:\ProgramData\opencpn.bak\Charts"
"C:\ProgramData\opencpn.bak\CrashReports"
"C:\ProgramData\opencpn.bak\gshhs"
"C:\ProgramData\opencpn.bak\gshhs standard"
"C:\ProgramData\opencpn.bak\layers"
"C:\ProgramData\opencpn.bak\SENC"
"C:\ProgramData\opencpn.bak\UserIcons"

The Charts, layers, and UserIcons folders appear to have nothing odd in them. "gshhs standard" is a backup -- I use the high res map. I've never noticed the CSV before -- it appears to be a list of all the name/MMSI numbers the system has seen -- I assume that allows the system to put a name on an MMSI number before it's actually "heard" over the radio.


Jim
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Old 23-04-2016, 07:55   #4
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Re: OpenCPN 4.2 crashes on two machines and won't run, even with reinstall

Jim...
Could you please ZIP the contents of opencpn.bak and share it on Dropbox or similar service and send me the link via PM so that I can try to reproduce the crash?

Pavel
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Old 23-04-2016, 09:45   #5
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Re: OpenCPN 4.2 crashes on two machines and won't run, even with reinstall

OK. I'll send you the link in a minute. Sorry it took so long, but even after removing two gigs of charts and the high rez map from the folder, it's still 200MB zipped.
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Old 23-04-2016, 09:54   #6
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Re: OpenCPN 4.2 crashes on two machines and won't run, even with reinstall

"Due to abuse by spammers, new members are not allowed to send links in their private messages until they have become trusted members."

I've been a member here for two years more or less, albeit not very active. How do I do this?

Or, you can send me a private message -- go to https://commons.wikimedia.org/wiki/User:Jameslwoodward and click on "Email this user" in the left column.
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Old 23-04-2016, 10:29   #7
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Re: OpenCPN 4.2 crashes on two machines and won't run, even with reinstall

Trusted now, thanks to nigel1. Sent PM with link.
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