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Old 23-05-2017, 11:05   #1
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oeSENC: Error on Fingerprint file creation

Hello,

I use a netbook Samsung NC10 with Windows XP SP3 (French) and OpenCPN 4.6.1
The last oeSENC plugin (version 1.2) is installed.
The "Create System Identifier file" display a windows (oeserverd.exe title) with the error message "oeserverd.exe a rencontré un problème..." (problem occured...) and the Fingerprint file is not created.


Some body has a idea ?
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Old 23-05-2017, 12:09   #2
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Re: oeSENC: Error on Fingerprint file creation

Quote:
Originally Posted by Tanagra View Post
Hello,
I use a netbook Samsung NC10 with Windows XP SP3 (French) and OpenCPN 4.6.1
The last oeSENC plugin (version 1.2) is installed.
The "Create System Identifier file" display a windows (oeserverd.exe title) with the error message "oeserverd.exe a rencontré un problème..." (problem occured...) and the Fingerprint file is not created.

Some body has a idea ?
Here the files ini and log that Tanagra sent me.
Attached Files
File Type: doc opencpn_log.zip.doc (21.5 KB, 52 views)
File Type: doc opencpn_ini.txt.doc (24.0 KB, 44 views)
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Old 23-05-2017, 13:12   #3
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Re: oeSENC: Error on Fingerprint file creation

We have seen Windows system with broken internal services which will not allow to identify the individual system correctly.

It has been possible to repair the Windows install.
If you want to try the recovery way, contact o-charts.

Win XP SP3 is quite old, but this should not be the reason.
There are some more installs running without problems.
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Old 23-05-2017, 13:29   #4
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Re: oeSENC: Error on Fingerprint file creation

One more question:
XP Pro or XP Home?
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Old 24-05-2017, 00:43   #5
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Re: oeSENC: Error on Fingerprint file creation

I use Windows XP home edition french.
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Old 24-05-2017, 06:18   #6
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Re: oeSENC: Error on Fingerprint file creation

XP Home can be a problem.

We need that the Windows Management Interface service WMI is running.
It can be either missing, not started or broken. Can happen over the years.

Here is a link from Microsift that explains how to check and in case how to repair the WMI service on your computer:
https://answers.microsoft.com/en-us/...c-68b599b31bf5

Hope that helps...

Hubert
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Old 24-05-2017, 14:00   #7
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Re: oeSENC: Error on Fingerprint file creation

WMI service is up and running.
I have stopped this service, renamed the repository directory and restarted the service.
... And the same problem occur !
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Old 24-05-2017, 22:33   #8
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Re: oeSENC: Error on Fingerprint file creation

Do you have perhaps some viruschecker program running?
And if this is not the case, please submit your OpenCPN log-file to o-charts to be able to have a look at it.

Hubert
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Old 25-05-2017, 11:12   #9
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Re: oeSENC: Error on Fingerprint file creation

hello Bcn, Hello Dave,

A second French user, Nautile, encounters similar difficulties.

He also provided his files ini and log.

I asked him more explanation about windows.

See attached.

Gilletarom
Attached Files
File Type: doc Nautile_Fichier_ini.txt.doc (26.0 KB, 73 views)
File Type: doc Nautile_fichier_log.txt.doc (63.8 KB, 70 views)
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Old 25-05-2017, 11:41   #10
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Re: oeSENC: Error on Fingerprint file creation

Hello folks,

Same problem for me, but on Xubuntu.
Downloaded charts after generating FingerPrint, but when installing charts in OpenCPN, error message : key not valid.
If I check in my Charts directory the Chartinfo.txt, key is the same as indicated in error message.
Can you tell me which file I have to send to you for analyze?
Best Regards,
Philippe
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Old 26-05-2017, 11:14   #11
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Re: oeSENC: Error on Fingerprint file creation

hello Bcn,

The problem of Nautile is solved after re-installation of OpenCPN.

Nautile is with W 7.

Gilletarom
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Old 26-05-2017, 11:35   #12
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Re: oeSENC: Error on Fingerprint file creation

And with Phil we are analyzing what is going on there exactly.
Pretty clear and we shall get a solution.

Hubert
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Old 27-05-2017, 02:55   #13
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Re: oeSENC: Error on Fingerprint file creation

Hi everybody,
Some news from O-Charts :
I'm using Linux Xubuntu 16.04 and OpenCPN latest version.
When generating FingerPrint, I was using my GSM modem and my computer connected on it.
All the process to validate was made on line by my GSM and it worked fine, but when using OpenCPN off line, FingerPrint was NOT valid.
They have send another Fingerprint but I validate it on line again...
From O-Charts, the problem is :
What you shall do is to generate a fpr when not connected and use this fingerprint to get a new chart set that will work.
This is the major problem encounteredby users, both on Windows"xx" and Linux OS.
Waiting for better instructions and clarified procedure to generate fpr and use charts set off line.
Best Regards,
Philippe
P.S: And about O-Charts Customer Service, the rating is five stars !
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Old 27-05-2017, 04:02   #14
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Re: oeSENC: Error on Fingerprint file creation

Phil,

your special case has nothing to do with the issue reported under Windows XP home.

Complete different affairs.

Have you tried to generate a new charts set as suggested?


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Old 27-05-2017, 04:13   #15
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Re: oeSENC: Error on Fingerprint file creation

Phil,

your special case has nothing to do with the issue reported under Windows XP home.

Complete different affairs.

Have you tried to generate a new charts set as suggested?


Hubert
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