Cruisers Forum
 


Join CruisersForum Today

Reply
 
Thread Tools Rate Thread Display Modes
Old 02-06-2014, 06:31   #1
Senior Cruiser

Cruisers Forum Supporter

Join Date: Jul 2005
Boat: Outbound 44
Posts: 4,583
What happened to Furuno USA's tech support?

I've bought a fair amount of Furuno gear over the years. The stuff is well built and the support from Furuno USA has always been great -- until now. I've been working with them via e-mail for the last couple of months on an Autopilot issue They take weeks to return a support e-mail and when they do the response contains no useful content. Usually a question that has already been answered in the attached e-mail chain. Anyone else having issues with Furuno USA support?
__________________

__________________
Paul L
http://svjeorgia.blogspot.com
Paul L is online now   Reply With Quote
Old 02-06-2014, 08:12   #2
Registered User
 
ka4wja's Avatar

Join Date: May 2007
Location: Florida
Boat: Catalina 470
Posts: 2,033
Re: What happened to Furuno USA's tech support?

Paul,
Perhaps a sign of the times, economizing??

Haven't had a need to call 'em in years....
But, all y contact used to be via telephone, and it was instant...

Are you somewhere where telephone contact is reasonable (cheap)??
If so, I'd try that and see...

Fair winds...

John
s/v Annie Laurie
__________________

__________________
ka4wja is offline   Reply With Quote
Old 02-06-2014, 08:39   #3
Moderator Emeritus
 
David M's Avatar

Cruisers Forum Supporter

Join Date: Sep 2007
Location: San Francisco Bay
Boat: research vessel
Posts: 10,152
Re: What happened to Furuno USA's tech support?

Call Furuno by telephone. In my experience (which has been plenty with them) their phone support is excellent.
__________________
David

Life begins where land ends.
David M is offline   Reply With Quote
Old 02-06-2014, 09:48   #4
Registered User

Join Date: Nov 2012
Location: French Polynesia
Boat: Allied 39
Posts: 470
Re: What happened to Furuno USA's tech support?

Paul

I have had allot of contact over the years with furuno as well and always found them to be great but emails would take ages to reply. Finally I got ahold of the head of tech support and got his email and used that rather than the general tech support email.

John has a good point can you Skype call them to get things rolling? Then ask for a direct email?

Good luck

Chuck
__________________
www.jacarandajourney.com
chouliha is offline   Reply With Quote
Old 02-06-2014, 09:51   #5
Registered User

Join Date: Nov 2012
Location: French Polynesia
Boat: Allied 39
Posts: 470
Re: What happened to Furuno USA's tech support?

Darn I forgot to mention that if you are unable to call and in the Caribe area Glenn on Tothil is running a short net on 8.104 at 12:25Z He offers among other things to call vendors etc for folks out of phone coverage. It is called cruiser network online and is the carry over from the yahoo group which I know you are a member of
__________________
www.jacarandajourney.com
chouliha is offline   Reply With Quote
Old 02-06-2014, 09:57   #6
Senior Cruiser

Cruisers Forum Supporter

Join Date: Jul 2005
Boat: Outbound 44
Posts: 4,583
Re: What happened to Furuno USA's tech support?

I don't have an Interweb connection that is good enough for Skype right now. It'll have to wait awhile. I've been using the web based support forms. In the past I've gotten decent answers, but not this time.
__________________
Paul L
http://svjeorgia.blogspot.com
Paul L is online now   Reply With Quote
Old 02-06-2014, 10:03   #7
Registered User
 
LakeSuperior's Avatar

Join Date: Jan 2008
Boat: Teak Yawl, 37'
Posts: 1,581
Images: 7
Re: What happened to Furuno USA's tech support?

I sent them a broken radar about 8 weeks ago with a note asking for a quote to repair. Within a couple days of Furuno receiving the unit I got a note with the quote. Called the tech authorized the repair, gave them a CC number (of course), and had the unit back in my hands within 10 days.

I only wish all repairs would go this good. Furuno is good solid equipment in my direct experience.
__________________
LakeSuperior is offline   Reply With Quote
Old 02-06-2014, 13:51   #8
Registered User

Join Date: Aug 2013
Posts: 322
Re: What happened to Furuno USA's tech support?

Always had good support from Furuno USA.
__________________

__________________
marlinmike is offline   Reply With Quote
Reply

Tags
furuno

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
NMEA Interface Tech Support richinai Marine Electronics 3 07-03-2010 15:27



Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -7. The time now is 16:30.


Google+
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Social Knowledge Networks
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.

ShowCase vBulletin Plugins by Drive Thru Online, Inc.