We stated that there were cosmetic issues with your returned product. What this translates to is damage on the antenna and the waterproof enclosure.
Here is a portion of the email
that was sent to you:
Sent on 11/28/2012:
"We cannot accept returns over this time period since the unit is used outdoors. We cannot re-sell a unit like this. And all units we have tried to take back over the 10 days are returned with cosmetic issues (as yours was).
So, we are happy to test and confirm proper functionality, and will then return to you. If you would like to supply us with a new address, please do, otherwise it will be returned to the original shipping address for the order.
Your order was received by you on 10/25/2012. If you had contacted us prior to returning (also required), we would have informed you of the situation and told you it could not be returned. If you had contacted us within the 10 days of the return policy, we would have worked with you to resolve the issue. We understand you may not have been able to get it into the mail, but you could have contacted us to discuss the situation."
We have no problem making exceptions for people that are unable to get a return in the mail immediately, and have done so before. But we do expect a level of communication with the customer so we are work together and resolve the issue to everyone's satisfaction.
There are plenty of posts about people using and being happy with our products. One customer's attempt to slander us is unfortunate, but inevitable after years of being in business.
This is our last post on this subject.
Originally Posted by snort
I sent the wirie back packaged as it was sent to me. I also sent it insured via UPS.
I do not believe the unit was received damaged and was not told that it was when I asked for a refund.
Crappy product (except for the adapter, which can be found in the $25-$30 range on amazon, etc...
and crappier business practices from an unscrupulous seller.
Yes, I can say that, given my interactions and a little inductive reasoning.