Cruisers Forum
 


Join CruisersForum Today

Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on Cruisers Forums. Advertise Here
 
Thread Tools Search this Thread Rate Thread Display Modes
Old 24-05-2009, 06:50   #1
Senior Cruiser
 
sandy daugherty's Avatar

Cruisers Forum Supporter

Join Date: May 2008
Location: near Annapolis
Boat: PDQ 36 & Atlantic 42
Posts: 1,178
The Legend Continues -

If somebody bought a loaf of bread, walked outside and stepped on it, then tried to return it, what would you say?

I bought a radio, a Quest X, and mounted it in a door accessing the electronics bay on my cat. In the process of installing more equipment, the mic got caught in the hinge and the rubber cover over the PTT switch was mangled. Without it, you cant talk on the radio, and it is permanently attached to the radio itself. It was pretty obvious I was up the creek.

I emailed customer support in the faint hope I could buy the little rubber button and figure out how to replace it. So here's the test: did they

a. Thank me for calling and suggest I return the entire radio for repair?

b. Leave me on hold for 38 minutes then say they regret that abuse, rather than normal wear and tear, was not covered by warranty?

c. Send me the little rubber button for $18.99 plus shipping?

d. Ship me a whole new microphone and a copy of the Service Manual with instructions on how to replace it, for free?

Those of you who answered a, b, or c, probably own other brands of radios.

Even this long time Standard Horizon user is amazed!
sandy daugherty is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Kings Legend 41' Owe Hansson Monohull Sailboats 13 02-10-2019 20:28
Hunter Legend 410 maddogpat Classifieds Archive 2 24-04-2009 04:10
Can't Keep the Boat - the Saga Continues! :( ssullivan Meets & Greets 1 01-10-2006 17:33
Cheap ! A legend in it's own time! 29cascadefixer Construction, Maintenance & Refit 12 19-08-2005 13:59

Advertise Here


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -7. The time now is 13:00.


Google+
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
Social Knowledge Networks
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
×

ShowCase vBulletin Plugins by Drive Thru Online, Inc.