Your inquiry is very timely
Don't buy one. I'm currently in an arm wrestling match with Simrad over mine not working, and I am incredibly disappointed with their lack of support for a product that clearly doesn't work as advertised. I have sent mine in for "repair" and it made no difference. I bought another identical unit (at my own expense) because I didn't want to waste my time sending the first one in again for "repair", knowing darn well that it wasn't broken, just poorly designed. The second unit misoperates exactly like the first one, proving that the design is bad.
This product is clearly a deficient design and Simrad does not stand behind it. I am insisting they take both units back and refund my purchase price
, but so far all I
am getting is the usual deflection, denial, and avoidance crap. It's quite frankly making me wonder if I haven't made a huge mistake building a Simrad showcase electronics
package in my new boat.
The problem, by the way, is that when steering
via the WR20, anywhere from 20% to 80% of the key presses are not recognized. I use it a lot, or at least try to, when steering
in waterways. The AP is in Auto mode, and I use the remote to bump the heading a few degrees at a time. I just went about 1400 miles from New England
on the ICW
this way. There are times when it recognizes 80-90% of the key presses, but it's never always worked. And there are times when it only recognizes 10-20% of the presses. It's downright dangerous since you never know if you have command of the ship or not. The other day I decided I'd had enough and started the "debate" with Simrad. Both units are under warranty and I have tried everything they have suggested to fix it, but the performance remains dismal.
From what I can tell, the problem is interference
with cell phones. After exhaustive experimentation, including turning off all other bluetooth and wifi
devices on the boat, only the proximity of the cell phones seems to make a difference. And we are talking about phone
that are not in use - just turned on and idle. If we move the phones as far as possible from the helm
, the performance goes up closer to 80%. If a phone
is sitting on the helm, performance will drop to below 50%. It's a pretty definitive correlation. But even with the phones completely turned off, performance still isn't 100%.