Cruisers Forum
 


Join CruisersForum Today

Reply
 
Thread Tools Rate Thread Display Modes
Old 19-12-2011, 21:16   #1
Registered User
 
svstrider's Avatar

Join Date: Apr 2003
Location: back on Gold Coast after sailing north to Thailand then east to Pacific via Irian Jaya, PNG & Solomons
Boat: Tennant 47ft Catamaran
Posts: 310
Raymarine International warranty?

I am considering buying a Raymarine chart plotter E7. Prices of course are much cheaper in the US but does anyone know if the warranty is valid in Australia if I purchase the unit overseas?
__________________

__________________
Paul & Kaspar de Wonda Dog
S/V "Pelican V"
"Trust not a living soul and step warily around the dead"
svstrider is offline   Reply With Quote
Old 21-12-2011, 12:21   #2
Registered User

Join Date: Oct 2010
Location: Blue Mountain Ont
Boat: Beneteau Oceanis 400 40 ft "Camp David
Posts: 401
Re: Raymarine International warranty?

Can not comment on the land down under however here in Canada the distributor for raymarine is Ester Line CMC Electronics, they refuse to do any warranty work on any Raymarine Product that is not purchased in Canada from their distrubtion system,

Many people, including the author, feel Raymarine should have the warranty honored worldwide, I have personally spoken to raymarine about this issue however all I got was a run around.

It may be different now that FLIR is the parent, as an example I emailed them about a broken plastic case on my AIS250, all I wanted to do was buy a new cover however they said they would mail me a new case no charge, Good service so perhaps the future is looking better.
__________________

__________________
CampDavid is offline   Reply With Quote
Old 21-12-2011, 20:56   #3
Nearly an old salt
 
goboatingnow's Avatar

Cruisers Forum Supporter

Join Date: Jun 2009
Posts: 13,649
Images: 3
Quote:
Originally Posted by CampDavid
Can not comment on the land down under however here in Canada the distributor for raymarine is Ester Line CMC Electronics, they refuse to do any warranty work on any Raymarine Product that is not purchased in Canada from their distrubtion system,

Many people, including the author, feel Raymarine should have the warranty honored worldwide, I have personally spoken to raymarine about this issue however all I got was a run around.

It may be different now that FLIR is the parent, as an example I emailed them about a broken plastic case on my AIS250, all I wanted to do was buy a new cover however they said they would mail me a new case no charge, Good service so perhaps the future is looking better.
That's not right ray marine have a global warranty for several years. It states so clearly on their website.

Dave
__________________
Check out my new blog on smart boat technology, networking and gadgets for the connected sailor! - http://smartboats.tumblr.com
goboatingnow is offline   Reply With Quote
Old 21-12-2011, 21:19   #4
Senior Cruiser
 
Jim Cate's Avatar

Cruisers Forum Supporter

Join Date: May 2008
Location: cruising SW Pacific
Boat: Jon Sayer 1-off 46 ft fract rig sloop strip plank in W Red Cedar
Posts: 11,454
Re: Raymarine International warranty?

Quote:
Originally Posted by goboatingnow View Post
That's not right ray marine have a global warranty for several years. It states so clearly on their website.

Dave
That may be the case, Dave, but here in Oz they have not honoured that warranty for US purchased items in the past. Would be nice if that changed, it might even improve their abysmal reputation here. I for one ain't holding my breath... been burned by them too many times.

Cheers,

Jim
__________________
Jim and Ann s/v Insatiable II , lying Port Cygnet, Tasmania once again
Jim Cate is offline   Reply With Quote
Old 22-12-2011, 10:09   #5
Nearly an old salt
 
goboatingnow's Avatar

Cruisers Forum Supporter

Join Date: Jun 2009
Posts: 13,649
Images: 3
I would raymarine HQ in the UK It seems far fetched that the warranty isn't bring honoured.

Dave
__________________
Check out my new blog on smart boat technology, networking and gadgets for the connected sailor! - http://smartboats.tumblr.com
goboatingnow is offline   Reply With Quote
Old 24-12-2011, 07:34   #6
Registered User

Join Date: Oct 2010
Location: Blue Mountain Ont
Boat: Beneteau Oceanis 400 40 ft "Camp David
Posts: 401
Re: Raymarine International warranty?

Well well well, perhaps things are better at Raymarine these days, I emailed them last week about a broken plastic case on my AIS, seemed they knew there was an issue, two days ago I received via courier ( I am in Canada) a new case at no charge, I was more than willing to purchase it however their service level on this one was over the top, maybe good things to come with FLIR as the parent.

Fletch
__________________

__________________
CampDavid is offline   Reply With Quote
Reply

Tags
raymarine

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Raymarine C-Series Waypoint and Route Import + Export scotte Marine Electronics 42 18-09-2012 21:30
Getting NMEA 0183 Data to a Laptop via Raymarine S1 Autopilot night0wl Marine Electronics 9 19-10-2011 08:18
Problems with a Hypalon Lodestar Dinghy and the Warranty Policy of Lodestar tartufo96 Product or Service Reviews & Evaluations 1 01-10-2011 15:13
Walker Bay Warranty: Sunburnt RIB Tubes Steve Pope Product or Service Reviews & Evaluations 48 08-09-2011 15:37



Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -7. The time now is 02:13.


Google+
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Social Knowledge Networks
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.

ShowCase vBulletin Plugins by Drive Thru Online, Inc.